General

• Navigation- Getting Started With ServiceNow
• Visual Task Boards

Change

• Change Guides

Incident

• Creating an Incident Ticket (How-to Guide)
• Creating an Incident Template with Tasks (Quick Guide)
• Understanding the Incident Fields (Quick Guide)
• Incident Priority Matrix (Quick Guide)

Knowledge

• Creating a Knowledge Base Article (How-to Guide)
• Knowledge Adding an Image to an Article (Quick Guide)
• Knowledge Creating a Template for an Article (Quick Guide)
• Knowledge Editing an Article (Quick Guide)

Problem

• Creating a Problem Ticket (How-to Guide)
• Problem Activity and RCA Field Definitions (Quick Guide)

Mobile

• IOS App Accessing and Creating Tickets (How-to Guide)
• Android App Accessing and Creating Tickets (How-to-Guide)

Request

• Requesting Services (How-to Guide)
• Approving a Request (Quick Guide)
• Description of a Request Ticket (Quick Guide)
• Creating approval Delegates (Quick Guide)

Reports

• Creating Reports and Sharing (How-to Guide)

ITS Software Asset Management

• Viewing and Renewing Software Contracts (Quick Guide)

ITS Application Inventory

• ServiceNow Application Inventory (Quick Guide)