Organizational Priorities

IT has identified three organizational priorities that act as strategic anchors. Each priority is mapped to specific goals on a balanced scorecard that we plan to accomplish over the next few fiscal years.  Our leaders meet regularly to ensure that we are successful.

One IT at Yale One IT at Yale

Align to seamlessly enable institutional goals.

FY24

  • Engagement with IT Community
    • With representation and inclusivity from IT partners across campus, this initiative carries forward the inaugural One IT conference. The collective committee is working closely to plan and execute the conference, focusing on the overarching goals of connection, relationship building, engagement, and sharing.
  • IT Service Representation
    • This project supports the Yale community’s need to easily find, understand, request, and utilize IT service offerings by aligning service data across IT portals and creating a unified, persona-driven “One IT” interface. This initiative  streamlines access to IT services, ensuring that users can efficiently navigate and engage with the resources they need.

Service Quality Service Quality

Consistently deliver against evolving institutional needs.

FY24
  • Research Storage Strategy
    • Efforts are underway to address issues around the research storage needs of the Yale research community. ITS, DISSC, and YCRC are making incremental improvements, among others, to clarify the options available for the differing requirements of the community.  These efforts aim to meet the immediate needs that have been challenging researchers. However, an overall strategy for research storage for Yale has not been developed to address the needs holistically. This BSC item aims to develop a proposal for a 3 -5-year strategy for the storage needs of the research community at Yale, guided by the NIST Research Data Framework (RDaF).
 
  • Support Community in Meeting Security Obligations
    • Yale faces significant challenges ensuring its diverse community—including faculty, staff, students, affiliated research groups, academic departments, and schools—is equipped to comply with evolving security obligations and compete for funding amidst increasingly stringent requirements. Many Yale community members lack the resources, awareness, and expertise to meet security requirements, elevating the risk of costly security incidents.

Workplace of Choice Workplace of Choice

An engaging environment that empowers, equips, and includes everyone.

FY24

  • AI Literacy
    • The AI Literacy BSC Initiative is designed to foster community engagement around artificial intelligence and to elevate the knowledge and competencies of the Yale University IT community. This initiative concentrates on two primary areas: first, cultivating and organizing a community around AI, driven by IT practitioners who are passionate about and actively working with AI tools, and second, developing recommendations for a structured training program based on a comprehensive baseline assessment of our collective AI knowledge and the specific requirements of various IT job families.