Organizational Priorities

IT has identified three organizational priorities that act as strategic anchors. Each priority is mapped to specific goals on a balanced scorecard that we plan to accomplish over the next few fiscal years.  Our leaders meet regularly to ensure that we are successful.

One IT at Yale One IT at Yale

Working together to provide clear and accessible services.

FY22

  • Complete SLAs for remaining services and operationalize in accordance with the Service Guidebook
  • Refine IT Governance
  • Incorporate FAS representation in the IT Leadership Council 

Service Quality Service Quality

Consistent and reliable delivery of valued services.

FY22
  • Refine Rate Model for implementation for FY23 Budget 
  • Complete SLAs for remaining services and operationalize in accordance with the Service Guidebook
  • Reengineer knowledge and problem processes, and complete incident re-engineering
  • Refine IT Governance
  • Solve for Capital Planning and Renew and Replace Consistency
  • Incorporate FAS representation in the IT Leadership Council 
  • Define and ratify standard QA practices across ITS and document gap analysis for future full implementation 

Workplace of Choice Workplace of Choice

Great people enthusiastically work toward shared goals.

FY22

  • Build Employee Engagement Model 
  • Complete IT Job Family rollout (WPS)
  • Resolve Future Ways of Working for IT Professionals (WPS)