Walk-in Centers

Members of the Yale community can walk in for help with their technology needs at the ITS Walk-in support locations. Services offered include software and hardware support for personal computers and Yale-owned computers. ITS does not charge any money for labor at our centers; however, you may need to purchase replacement or upgrade parts to allow us to complete repairs. You will be consulted before any parts are ordered and will always have the option to cancel the repair should you not wish to incur any cost.

Bass Library - Student Technology Support Center

Thain Café Area
110 Wall Street, New Haven, CT
Phone: 203-432-5242
View Hours

Services include general walk-up computer support such as:

  • Antivirus and other software installation
  • Campus network connection troubleshooting
  • Assistance with campus printing
  • Multifactor Authentication (DUO) assistance
  • Computer hardware repair

For additional information, please visit the IT at Yale Student Resources page.

Sterling Hall of Medicine – Technology Support Service Center

Note: Appointments recommended. Schedule an appointment.

Harvey Cushing/John Hay Whitney Medical Library
Sterling Hall of Medicine
Room LE-20
333 Cedar Street, New Haven, CT

Hours: Monday-Friday, 9:00am–4:30pm

Services include:

  • Zoom assistance
  • NetID and password reset assistance
  • Multifactor Authentication (DUO) assistance
  • Email, VPN, WIFI, and remote work setup
  • Storage options and setup
  • Technology orientations
  • Specialty equipment pickup
  • A/V equipment pickup and drop off
  • Device purchasing guidance and advice
  • Support for Yale workstations
  • Short-term loaner device service

How to Find Us

By stairs: From the Medical Library’s main level, go toward the large classroom (115). Once at the classroom, take the left staircase down one floor. Go through the doorway and the center is on the right.

By elevator: Use the elevator in the Medical Library’s central corridor to access the e-level. Once on the e-level, go toward the Information Commons and make a left after you pass the stacks. Continue straight until you see the center.