Walk-in Centers

Due to the COVID-19 pandemic, most walk-in computer support areas are temporarily closed. Review this page for more detail.

Members of the Yale community can walk in for help with computing needs in any of the Walk-in Computer Support locations. Support includes software and hardware support for personal computers and Yale-owned computers. ITS does not charge any money for labor at our centers. However you may need to purchase replacement or upgrade parts to allow us to complete repairs. You will be consulted before any parts are ordered, and will always have the option to cancel the repair should you not wish to incur any cost.

Locations:

A. Bass Library - Students Only (Technology Troubleshooting Office)

Lower level, Room L05

110 Wall Street, New Haven, CT

Phone: 203-432-5242

General academic year hours:

Monday-Thursday, 9:00 am – Midnight

Friday, 9:00 am – 5:00 pm

Saturday, Noon – 5:00 pm

Sunday, Noon – Midnight

General summer hours:

Monday-Thursday, 10:00 am – 6:30 pm

Friday & Saturday, 10:00 am – 4:30 pm

Sunday, Noon – 4:30 pm

No appointment is necessary. Only students are eligible to drop off a device for service.

Services include:

  • Walk-in computer support

  • Questions about NetID activations & password changes

B. Science Park (WCS SP)

Note: due to Coronavirus (COVID-19) walk-in computer support areas are temporarily closed.

25 Science Park

150 Munson Street, New Haven, CT

Phone: 203-436-9838

Hours: Monday-Friday, 9:00am–4:30pm 

Services include:

  • Walk-in computer support focused on software configuration, troubleshooting and installation

  • Device preparation for remote work

  • Assistance with online hardware ordering

  • Questions about NetID activations & password changes

C. Sterling Hall of Medicine (WCS SHM)

Note: due to Coronavirus (COVID-19) walk-in computer support areas are temporarily closed.

Harvey Cushing/John Hay Whitney Medical Library

Sterling Hall of Medicine

Room LE-20

333 Cedar Street, New Haven, CT

Phone: 203-737-1244

Hours: Monday-Friday, 9:00am–4:30pm

Services include:

  • Walk-in computer support

  • Secure wiping (de-gaussing) of data from old hard drives and shredding of optical media (CD, DVD)

  • Kiosk computers for self service

  • Assistance with online hardware ordering

  • Questions about NetID activations & password changes

No appointment is necessary to drop off a device for service. The turn-around time for most work is five business days; however, complex requests and possible heavy technical work volume may require additional time.