Walk-in Centers

Due to the COVID-19 pandemic, some walk-in computer support areas are temporarily closed. Review this page for more detail.

Members of the Yale community can walk in for help with computing needs in any of the Walk-in Computer Support locations. Support includes software and hardware support for personal computers and Yale-owned computers. ITS does not charge any money for labor at our centers. However you may need to purchase replacement or upgrade parts to allow us to complete repairs. You will be consulted before any parts are ordered, and will always have the option to cancel the repair should you not wish to incur any cost.

Locations:

A. Bass Library - Students Only (Technology Troubleshooting Office)

Note: due to Coronavirus (COVID-19) walk in computer support at Bass Library is temporarily closed. For remote support please visit https://yale.edu/tto.

Lower level, Room L05

110 Wall Street, New Haven, CT

Phone: 203-432-5242

Services include:

  • Walk-in computer support

  • Questions about NetID activations & password changes

B. Science Park (WCS SP)

Note: due to Coronavirus (COVID-19) walk-in computer support at Science Park is temporarily closed.

25 Science Park

150 Munson Street, New Haven, CT

Phone: 203-436-9838

Services include:

  • Walk-in computer support focused on software configuration, troubleshooting and installation

  • Device preparation for remote work

  • Assistance with online hardware ordering

  • Questions about NetID activations & password changes

C. Sterling Hall of Medicine (WCS SHM)

Note: Appointments Required. Schedule an appointment.

Harvey Cushing/John Hay Whitney Medical Library

Sterling Hall of Medicine

Room LE-20

333 Cedar Street, New Haven, CT

Phone: 203-737-1244

Hours: Monday-Friday, 9:00am–4:30pm

Services include:

  • Walk-in computer support

  • Secure wiping (de-gaussing) of data from old hard drives and shredding of optical media (CD, DVD)

  • Assistance with online hardware ordering

  • Questions about NetID activations & password changes