FY23

• Understand Service Costing effort across IT. Begin to explore implications and opportunities for distributed units.
• Develop a framework for a customer-focused representation of IT Services at Yale.  
• Define governance requirements for each service and refine structure to support more inclusive decision authority. As part of this work, address integrated support collaboration across IT units.
• Assess opportunities in the use of data to improve the pace and support decision making and improve outcomes.

• Conduct an integrated IT Plan Review for FY24 proposed projects and operations, and assure that priorities are shared and understood.