Services
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Force.com Application Development

The Force.com App Services Team provides application development, support, and consultative services for ITS teams/ITS partners/functional groups specifically related to the Force.com (Salesforce) platform.

Force.com (Salesforce) is a robust cloud platform with all of the tools you need to drive success for your Yale department or organization — constituent management, real-time analytics, web portals, team collaboration, mobile access, and the ability to build custom applications without having to code.

Features

  • Constituent Relationship Management (CRM)
    Have a complete view of your constituents, including activity history, key contacts, communications, and internal discussions. Gain insights from popular social media sites such as Facebook, Twitter, LinkedIn, and YouTube — right within Force.com (Salesforce).
  • Service
    From call-center software to self-service portals, Force.com (Salesforce) service solutions enhance your customer service with more responsive, more intuitive and more flexible support.
  • Email Campaigns and Social Outreach
    Make the most of every interaction — creating personalized journeys that deliver exceptional communication experiences across email, mobile, social, Web, and more.
  • Salesforce Chatter
    Chatter is the enterprise social network that drives action. Chatter connects students, faculty and staff across the organization to accelerate productivity, innovation, and customer response. Built on the Salesforce1 Platform, Salesforce Chatter enables students, faculty and staff to take action in the feed, so they are engaged and productive everywhere.
  • Advancement Connect
    Advancement Connect offers the essential fundraising, event, and volunteer management tools that enable your school to manage all efforts in one place. Built on the Salesforce1 Platform, Advancement Connect was made for the social and mobile era. Connect your entire institution so you can collaborate seamlessly with your community of faculty, staff, alumni, donors, and supporters anytime, anywhere and accelerate all of your fundraising and engagement efforts.
  • Reports and Dashboards
    Easily build custom reports and dashboards. Just drag and drop on the fields, filters, groupings, and charts that you want, and get an immediate real-time view, with instant drill-down to the data you need.
  • Force.com Platform
    Say hello to one, all-encompassing, completely open, constituent platform. New APIs and tools make building apps faster to connect with prospects, students, alumni, faculty, and staff on the next generation of devices and apps. When configuration and out-of-the-box functionality won't cut it, build robust, mobile and social enabled apps with the power of the Force.com platform.

Who can use it?

Anyone in the Yale community with an active and valid NetID.

How much does it cost?

Licenses vary depending on the solution. Please contact your local IT support provider or email salesforce.support@yale.edu for more information.

How do I get it?

The process begins with consultation with a client team representative. Contact your local IT support provider or email salesforce.support@yale.edu.

Where can I get help?

Please contact your local IT support provider or email salesforce.support@yale.edu for assistance. You may also contact the ITS Help Desk at 203-432-9000.

FAQs and other resources

For more information on the Force.com (Salesforce) platform and the various offerings, please visit www.salesforcefoundation.org.

Force.com Application Development

Service manager: 
Dave DeMichele
Icon class: 
icon-people
Short description: 

The Force.com App Services Team provides application development, support and consultative services for ITS teams/ITS partners/functional groups specifically related to the Force.com (Salesforce) platform.

The Force.com App Services Team provides application development, support, and consultative services for ITS teams/ITS partners/functional groups specifically related to the Force.com (Salesforce) platform.

Force.com (Salesforce) is a robust cloud platform with all of the tools you need to drive success for your Yale department or organization — constituent management, real-time analytics, web portals, team collaboration, mobile access, and the ability to build custom applications without having to code.

Features: 
  • Constituent Relationship Management (CRM)
    Have a complete view of your constituents, including activity history, key contacts, communications, and internal discussions. Gain insights from popular social media sites such as Facebook, Twitter, LinkedIn, and YouTube — right within Force.com (Salesforce).
  • Service
    From call-center software to self-service portals, Force.com (Salesforce) service solutions enhance your customer service with more responsive, more intuitive and more flexible support.
  • Email Campaigns and Social Outreach
    Make the most of every interaction — creating personalized journeys that deliver exceptional communication experiences across email, mobile, social, Web, and more.
  • Salesforce Chatter
    Chatter is the enterprise social network that drives action. Chatter connects students, faculty and staff across the organization to accelerate productivity, innovation, and customer response. Built on the Salesforce1 Platform, Salesforce Chatter enables students, faculty and staff to take action in the feed, so they are engaged and productive everywhere.
  • Advancement Connect
    Advancement Connect offers the essential fundraising, event, and volunteer management tools that enable your school to manage all efforts in one place. Built on the Salesforce1 Platform, Advancement Connect was made for the social and mobile era. Connect your entire institution so you can collaborate seamlessly with your community of faculty, staff, alumni, donors, and supporters anytime, anywhere and accelerate all of your fundraising and engagement efforts.
  • Reports and Dashboards
    Easily build custom reports and dashboards. Just drag and drop on the fields, filters, groupings, and charts that you want, and get an immediate real-time view, with instant drill-down to the data you need.
  • Force.com Platform
    Say hello to one, all-encompassing, completely open, constituent platform. New APIs and tools make building apps faster to connect with prospects, students, alumni, faculty, and staff on the next generation of devices and apps. When configuration and out-of-the-box functionality won't cut it, build robust, mobile and social enabled apps with the power of the Force.com platform.
Who can use it?: 

Anyone in the Yale community with an active and valid NetID.

How much does it cost?: 

Licenses vary depending on the solution. Please contact your local IT support provider or email salesforce.support@yale.edu for more information.

How do I get it?: 

The process begins with consultation with a client team representative. Contact your local IT support provider or email salesforce.support@yale.edu.

Where can I get help?: 

Please contact your local IT support provider or email salesforce.support@yale.edu for assistance. You may also contact the ITS Help Desk at 203-432-9000.

FAQs and other resources: 

For more information on the Force.com (Salesforce) platform and the various offerings, please visit www.salesforcefoundation.org.

3-lock data compliant: 
yes