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Service Management

ITSM is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost-effective, and service-oriented.



Service Management Consultation

IT Service Management (ITSM) consultative services including guidance on service improvements and best practices.

ServiceNow

Yale ITS uses the ServiceNow platform to support ITIL processes including incident, problem, change, and request fulfillment.

Service Management

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ITSM is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost-effective, and service-oriented.

ITSM is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost-effective, and service-oriented.