Services
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Managed Servers - Linux

Professional Systems Administration services for Windows and Linux servers hosted in the ITS Data Center, or VMWare Virtual Hosting. Includes installation services, maintenance, troubleshooting and incident resolution.

Features

Systems administration for Windows and Linux hosts, both hardware and virtual. Full administrative support, includes:

  • provisioning
  • configuration
  • maintenance
  • incident resolution
  • option of 24x7 or 9x5 monitoring and response

Who can use it?

This service is available to any academic or administrative Yale department.

How much does it cost?

Monthly cost:

  • 24x7 support: $150
  • 9x5 support: $75

How do I get it?

Interested parties should submit a ServiceNow ticket to INF Systems Engineering

Most often (but not always) this offering should be paired with Data Center hosting or VMWare Virtual Hosting.

Where can I get help?

All support for this service is provided by:

  • Tier 1: INF Systems Service Delivery
  • Tier 2: INF Systems Engineering

FAQs and other resources

N/A

Related policies and procedures

Clients may have restricted access to non-production environments, and no access to production. All administrative work is handled by the Systems Administration team.

Windows offerings are Server class hosts.

Linux offerings are Red Hat Enterprise Linux.

Managed Servers - Linux

Icon class: 
icon-database
Short description: 

Professional Systems Administration services for Windows and Linux servers.

Professional Systems Administration services for Windows and Linux servers hosted in the ITS Data Center, or VMWare Virtual Hosting. Includes installation services, maintenance, troubleshooting and incident resolution.

Features: 

Systems administration for Windows and Linux hosts, both hardware and virtual. Full administrative support, includes:

  • provisioning
  • configuration
  • maintenance
  • incident resolution
  • option of 24x7 or 9x5 monitoring and response
Who can use it?: 

This service is available to any academic or administrative Yale department.

How much does it cost?: 

Monthly cost:

  • 24x7 support: $150
  • 9x5 support: $75
How do I get it?: 

Interested parties should submit a ServiceNow ticket to INF Systems Engineering

Most often (but not always) this offering should be paired with Data Center hosting or VMWare Virtual Hosting.

Where can I get help?: 

All support for this service is provided by:

  • Tier 1: INF Systems Service Delivery
  • Tier 2: INF Systems Engineering
FAQs and other resources: 

N/A

Related policies and procedures: 

Clients may have restricted access to non-production environments, and no access to production. All administrative work is handled by the Systems Administration team.

Windows offerings are Server class hosts.

Linux offerings are Red Hat Enterprise Linux.

3-lock data compliant: 
no