Services
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ITS Help Desk

Contact the ITS Help Desk by phone or email for technical and functional support of computers, mobile devices, Yale applications, IT services, accounts and access.

Features

The ITS Help Desk is a technical support team that provides prompt, knowledgeable, courteous computing support services over the phone and via email. All staff are Certified Help Desk Professionals™. The Help Desk resolves over 90% of all incoming issues independently. If we cannot resolve an issue we escalate your inquiry to another unit or do our best to provide alternative referrals or resources.

Who can use it?

Everyone

How much does it cost?

The cost is included in the FTE Bundle. Please visit the ITS rates page for details.

How do I get it?

Call us at 203.432.9000 Email: helpdesk@yale.edu

ITS Help Desk

Service manager: 
Cynthia Welsh
Icon class: 
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Short description: 

Contact the ITS Help Desk by phone or email for technical and functional support.

Contact the ITS Help Desk by phone or email for technical and functional support of computers, mobile devices, Yale applications, IT services, accounts and access.

Features: 

The ITS Help Desk is a technical support team that provides prompt, knowledgeable, courteous computing support services over the phone and via email. All staff are Certified Help Desk Professionals™. The Help Desk resolves over 90% of all incoming issues independently. If we cannot resolve an issue we escalate your inquiry to another unit or do our best to provide alternative referrals or resources.

Who can use it?: 

Everyone

How much does it cost?: 

The cost is included in the FTE Bundle. Please visit the ITS rates page for details.

How do I get it?: 

Call us at 203.432.9000 Email: helpdesk@yale.edu

3-lock data compliant: 
no