iPhone FAQs

How do I set my iPhone password?
  1. Press the home button
  2. Tap on Settings > General  Passcode Lock
  3. Tap > Passcode Lock and set your password
My iPhone is not recognized in iTunes

Please refer to Apple Knowledge Base article #305716. Windows users see procedure listed under "Verify iPhone Driver/Service Installation."

I have no Internet access when switching networks

If you are switching between different Wi-Fi networks and you are unable to access the Internet on the iPhone or perform other data activities thru Wi-Fi, try turning Airplane Mode on and then off (tap Settings and turn Airplane Mode on and then turn Airplane Mode off). If the issue continues, tap Settings > Wi-Fi > Other (under Choose a Network) and then enter the Wi-Fi Network Name (SSID) and select your Security setting and enter your password.

How do I Join the YaleSecure wireless network

Automatically configure your computer or mobile device for secure network access.
Visit this page.

My iPhone is unresponsive


iphone image

Restart your iPhone if it becomes unresponsive. To turn it off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone on, press and hold the Sleep/Wake button until the Apple logo appears.

How do I reset my iPhone?


iphone image

To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds. During this time, a red "power off" slider may appear, but do not release Sleep/Wake and Home buttons until the Apple logo appears.


Does the iPhone support Flash or Java?

No, Apple has been clear, up until this point, that they do not intend to support Flash or Java on the iPhone.

What Bluetooth profiles does the iPhone support?

The iPhone, at this time, supports only two of the 27 existing Bluetooth profiles: Hands-Free Profile (HFP) and Headset Profile (HSP).

Where can I find more Bluetooth set up information?

You must first pair a Bluetooth device with iPhone before you can use it for your phone calls. Pairing sets iPhone to work with only one headset. This prevents iPhone from sending your calls to some other headset.

How do I pair iPhone with a Bluetooth headset or car kit?
  • Follow the instructions that came with the headset or car kit to make it discoverable or to set it to search for other Bluetooth devices. This may involve entering a passkey or PIN number.
  • From the Home screen, choose Settings > General > Bluetooth and turn Bluetooth on. iPhone searches for nearby Bluetooth devices.
  • Choose the headset or device on iPhone and enter a passkey or PIN number. The instructions that came with the headset or car kit should tell you how to get the passkey.
Routing calls through a bluetooth headset, car kit, or iPhone

After you've paired a Bluetooth device to work with iPhone, you must make a connection to have iPhone use the device for your calls.

When iPhone is connected to a Bluetooth device, all outgoing calls are routed through the device by default. Incoming calls are routed through the device if you answer using the device, and through iPhone if you answer using iPhone. In some cases, your contacts list transfers to the car kit and you can start a call by looking up a contact on the car kit's display.

Routing calls through a bluetooth headset or car kit

Make a connection between iPhone and the headset or car kit.

To connect with a third-party Bluetooth headset, see the documentation that came with the headset.

Once you have paired iPhone with a Bluetooth car kit, iPhone connects to the car kit automatically when you start your car (if you have iPhone with you and Bluetooth is turned on).

I want to stop using a headset or car kit, what do I do?

Route calls through iPhone 
Answer a call by tapping the iPhone touchscreen 
During a call, tap Audio on iPhone. 
Choose iPhone to hear calls through iPhone, choose Speaker Phone to hear calls through the speakerphone, or choose a connected Bluetooth device.

Turn Bluetooth off 
Turn off the headset or car kit, or move out of range. You must be within 30 feet of a Bluetooth device for it to be connected to iPhone. 
To turn off the iPhone Bluetooth Headset, press and hold the button until you hear the falling tones.

Unpairing a device from iPhone 
If you've paired iPhone with a device and want to use another device instead, you must unpair the first device.

1. From the Home screen choose Settings > General > Bluetooth. If Bluetooth isn't on, turn it on. 
2. Choose a device and tap Unpair. Until you pair the device with iPhone again, iPhone doesn't route calls through it.

How do I find my IP address?

From the Main iPhone screen. Choose Settings > tap on WI-FI select yale wireless and tap More Info.

What is the best way to clean the iPhone screen?

To clean your iPhone's screen, never use any type of cleaning solvent such as Windex or other chemical agents. Use only water.

Use water and a lint free, scratch resistant cloth (microfiber preferred) to clean your iPhone screen by dampening the cloth slightly and clean the screen using soft, even strokes.

How do I enable and disable WI-FI

1. Go to Settings > Wi-Fi

2. Tap Wi-Fi on to enable and Tap Wi-Fi off to disable.