Services

Blackberry FAQ

How do I reset my BlackBerry?

Perform a SOFT reset on the BlackBerry device.

Performing a soft reset stops all applications on the BlackBerry device by pressing the ALT+RIGHT SHIFT(CAP)+DELETE keys. A soft reset re-establishes communication between the BlackBerry device and the computer.

Note: This does not apply to the BlackBerry Pearl

How do I get my AT&T BlackBerry on the Yale BES?

AT&T needs to be contacted to provision the device for BES. Contact a Client Accounts representative 432-6627 for more information.

How do I change my default mail account?

Go to Options > Advanced Options > Default Services > and change it to Yale.edufor BIS or Desktop for BES.

How do I set how long my device stores messages?
  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click General Options.
  4. Set the Keep Messages field.
  5. Press the Menu key.
  6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.

How do I unlock my BlackBerry Storm?

Press the lock key located in the upper left corner of the phone.

phone image.

Will the BlackBerry Storm work internationally?

Yes. Network Support: Dual–band 800/1900 MHz CDMA/EV–DO Rev. A networks; Quad–Band:850/900/1800/1900 MHz GSM/GPRS/EDGE networks Single–Band: 2100 MHz UMTS/HSPA networks.

What size micro SD card will the BlackBerry Storm support?

microSD memory card support: 8GB card installed (device supports up to 16GB)

How do I upgrade my BlackBerry Storm firmware ?

If and update is available an update icon will be in your home screen, just click it and the upgrade will happen automatically.
Note: This process will take approximately 30 to 45 minutes.

Will my old BlackBerry power supply and cables work?

No.

How do I delete multiple emails on my BlackBerry Storm?

To delete multiple emails you should use one finger to press and hold the first message you want to erase, and use another finger to highlight the last message you want to erase. That will select those two messages, and any in between. then Press Menu , click delete messages, and confirm.

How do I do a search / filter of my received messages on my BlackBerry Storm?

BlackBerry Storm email automatic filter/search shortcut. BlackBerry Storm has an email search shortcut function. In your BlackBerry Storm mailbox, tap and hold your finger over the senders name for 3-4  seconds and you will see a light blue text box run from either end of the name and highlight it. After it has finished a black dialog box will pop up with the words "searching" and a new list will be generated using all of your emails or texts from that sender. and you can do the same by tapping and holding your finger over the subject and it will bring up every email with that subject.

How do I download messages to other folders?

This is done by using BlackBerry folder redirection. To enable folder redirection (to download messages other than Inbox):

In Messages: Click Menu, select Options -> Email Settings, click Menu, select Folder Redirection
Select the folder you want to sync with (only new messages will appear, to get the older messages, you have to move them out and then back into the appropriate folder).
Wait 10 - 15 minutes and let your BlackBerry reconcile.

How do I re-sync my Blackberry calendar?

Go to the Calendar on your Blackberry select Menu-  select > Options and scroll to the bottom of the screen. Then manually type "reset": this will give you a dialog box saying "This will erase your desktop calendar and reload it from the server." Select yes.

How do I re-sync my contacts?

Go to contacts on your Blackberry select Menu-  select > Options and scroll to the bottom of the screen. Then manually type "reset": this will give you a dialog box saying "This will erase your desktop contact list and reload it from the server." Select yes.

How can I change the icons/applications that show up on my front/home page?

Use the Move function to rearrange an icon's location. The top row of icons are displayed on the home page and you can move any icon you want into this top row.
Position over the icon you want to move. Press the BB Menu Key  Select > Move by pushing the Trackball, move the Trackball until you have the icon in the top row or where you want it, press the Trackball again to deposit the icon in the location.