Services

Desk Telephone Services and Cable TV Rates

Answering Service

- Monthly service, per client; $8.00

- Each message: $1.29

 
Automatic Call Distribution (ACD) 

Symposium:
- One time set-up charges:
$1,000 per group (CDN)
$525.00 Call Recording install

$150.00 Agent Install

 

- Monthly recurring charges:

$5.00 per Call recording

$20.00 per Agent set

$200.00 Application (Script)

 

Contactual:

- Monthly recurring charges:

$135.00 per Agent Set

 
Basic service

- The Telecommunication Infrastructure Bundle includes the set, line, voice mail and long distance: $30.00/month, $360/year
- Off-campus YaleLINK service (all users includes line rental, standard set and voice mail): Included in the Telecommunication Infrastructure Bundle

- Off-Campus SNET service (all users): Included in the Telecommunication Infrastructure Bundle

- Incoming 800 Service: Included in the Telecommunication Infrastructure Bundle

 

Visit the Telecommunication Infrastructure Bundle in the Data Rates section.

Installation and order processing one time charge

- Labor: $90.00/per hour (one hour minimum)

- Materials: at cost

- Voice mail installation (when not installed with line) - $20.00

- Software change: $20.00

 

Telephone Software Charge: Telephone phone number, line appearences, feature or voice mail changes - $20.00

 

Technician Labor: Telephone installations, moves or phone type changes - $90.00/hr, prorated after first hour; $135.00/hr for customer approved overtime, week days after 5:00 pm and anytime on weekends

 
Calling card 

- Calls made with Yale provided calling cards are included in the Telecommunications Infrastructure Bundle.

Visit the Telecommunication Infrastructure Bundle in the Data Rates section. 

 
Integrated Digital Voice Recorder (IDVR)

- One time charge: $525 per telephone set

- Monthly rate: $5.00 per telephone set

 
Long Distance Calling

- All Long distance calls (intrastate, interstate, and international) made from Yale University telephones are included in the Telecommunications Infrastructure Bundle. These calls will no longer be billed based on individual usage.

 
Pagers

Pager type or service

Monthly

Notes

Digital - Northeast

$4.75

From all of New England to
Washington DC

Digital - USA

$14.75

 

Alphanumeric - Northeast

$7.25

From all of New England to
Washington DC

Alphanumeric - USA

$17.25

 

2-way pager

$34.20

Allows you to respond to pages
with email from pager

Annual loss waiver

$1.00

All Yale pagers are assessed
this monthly charge

Toll Free 800 number with pager

$2.00

National inbound toll-free

 
Cable TV
- Yale University subscribes to cable televisions services provided by Comcast for its educational and entertainment value. The basic Yale CATV service consists of approximately 40 channels, six of them reserved for Yale academic programming, Basic Yake CATV service is not inculded as part of the Yale College room charge. Academic and administrative departments that have a need for CATV service should contact ITS Network Services via email or telephone 203.432.9000.