Student Telecommunications Handbook

EMERGENCIES: DIAL 911

The ITS-Telecommunications Residential Services Office located at 25 Science Park will serve as the Business Office for any questions or problems that you have with your telephone and voice mail service. Our office is open from 8:30 am to 4:30 pm, Monday through Friday. The telephone number is 203-432-9000 (dial 2-9000 from your campus residence).

If you need telephone repair, please read the section on Repair before calling 432-4700.

YALENET Dialing Instructions

Telephone Equipment

Students are encouraged to obtain their own touch tone telephone sets. Any touch tone telephone will work on the Yale University telephone system.

Yale Residential Telephone Service Features: Central Campus, Science Hill and Harkness

• 5-digit University dialing

• Consultation enables you to place the first caller on hold and consult with a second caller.
  • To Activate:
    1. With first party on the line, depress switchhook:
    2. Hear 3 beeps.
    3. Dial telephone number of second party.
    4. Consult in private.
    5. When consultation is complete, consulted party hangs up
    6. You will be automatically connected to original party.

• 3-way Conference allows you to establish a 3-party conference call (the other two parties may be inside or outside the Yale Telephone system).
  • To Activate:
    1. With first party on the line, depress switchhook.
    2. Hear 3 beeps.
    3. Dial telephone number of third party.
    4. Talk in private.
    5. When ready, depress switchhook again to let first party into conversation.
    6. All three telephones are connected.

• Call Forwarding You may call forward your calls to another number.
• To Activate:
  1. Lift handset and depress  .
  2. Hear beeps.
  3. Dial phone number you wish to call forward to. (Call forwarding is inoperable when call forwarding to a toll number.)
• Important: Your telephone may be call forwarded to voice mail or another number activated by the previous occupant(s) of your room.
• To Deactivate:
  1. Lift handset and depress  .
  2. Hang up.

Central Campus Voice Mail Instructions Single Users (One person in a room)

• Voice mail is created upon request. Please call (203) 432-4700 for activation.
• Help Line-2-4700
• Use your telephone keypad to access your mailbox or to make changes.

1. Have Ready:
   • A greeting to record for your callers.
   • A 6- to 10-digit passcode of your choosing.
2. Setting up Your Mailbox:
   • Dial 6-8000 (Campus VM access number). You will hear "Hello mailbox number____, please enter your passcode."
   • Press 123456 (Generic temporary passcode)
   • Follow the tutorial.
   • Hang up.
3. Listening to Your Messages:
   • From your phone:
     • Dial 6-8000 (Campus VM access number) You will hear "Hello [SUBSCRIBER'S NAME]" please enter your passcode.
     • Enter the 6- to 10-digit passcode you have chosen.
   • From another Yale phone without Voice Mail:
     • Dial 6-8000. You will hear "Welcome to Yale Voice Messaging, please enter the mailbox number you are calling."
     • Enter your 5-digit phone number and .
   • From a Yale phone that has Voice Mail:
     • Dial 6-8000. You will hear "Hello [owners name], please enter your passcode."
     • Enter  and your 5-digit phone number and  again.
   • From off-Campus:
     • Dial (203) 436-8000. You will hear "Welcome to Yale Voice messaging. Please enter the mailbox number you are calling."
     • Enter your 5-digit phone number and .

Please note: Unplayed and played message retention time is 10 days. After 10 days, the messages are automatically deleted.

To Change Your Message and hear other options:

1. Enter your mailbox and Press U for user options.
2. Your mailbox number = Your 5-digit phone number.

Central Campus Voice Mail Instructions - Multiple Users (suitemates sharing a telephone)

• Voice mail can be set up for multiple users upon request.
• Help Line-2-4700
• Personal mailboxes are assigned by Telecommunications.
• Use your telephone keypad to access your mailbox or to make changes.

1. Have Ready:
   • A greeting to record for your callers.
   • A 6- to 10-digit passcode of your choosing.
2. Setting up Your Mailbox:
   • Dial 6-8000 (Campus VM access number). You will hear "Hello mailbox number____, please enter your passcode."
   • While the voice is still speaking, Press , your personal mailbox number____ and  again.
   • You will hear "Hello mailbox number____ please enter your passcode."
   • Press 123456 (Generic temporary passcode)
   • Follow the tutorial.
   • Hang up.
3. Listening to Your Messages:
   • From your phone:
     • Dial 6-8000 (Campus VM access number) You will hear "Hello [SUBSCRIBER'S NAME]" please enter your passcode.
     • Press  and your personal mailbox number and  again. You will hear "Hello (Your name) please enter your passcode."
     • Enter the 6- to 10-digit passcode you have chosen.
   • From another Yale phone without Voice Mail:
     • Dial 6-8000. You will hear "Welcome to Yale Voice Messaging, please enter the mailbox number you are calling."
     • Enter your 5-digit phone number and .
   • From a Yale phone that has Voice Mail:
     • Dial 6-8000. You will hear "Hello [owners name], please enter your passcode."
     • Enter  and your 5-digit phone number and  again.
   • From off-Campus:
     • Dial (203) 436-8000. You will hear "Welcome to Yale Voice messaging. Please enter the mailbox number you are calling."
     • Enter your 5-digit mailbox number and .

Please note: Unplayed and played message retention time is 10 days. After 10 days, the messages are automatically deleted.

To Change Your Message and hear other options:

1. Enter your mailbox and Press U for user options.

Harkness Voice Mail Instructions

• Voice mail can be set up with a generic greeting, upon request. You have the option of creating an individual personal voice mail box, at no charge, by calling 2-4700.
• Message Taking: The phone will ring four times and if no one answers, your voice mail will take a message.
• Help Line-2-4700

1. Have Ready:
   • A greeting to record for your callers.
   • A 6- to 10-digit passcode of your choosing.
2. Setting up Your Mailbox:
   • Dial 5-7777 (Campus VM access number). You will hear "Hello mailbox number____, please enter your passcode."
   • Press 123456 (Generic temporary passcode)
   • Follow the tutorial.
   • Hang up.
3. Listening to Your Messages:
   • From your phone:
     • Dial 5-777. You will hear "Hello [SUBSCRIBER'S NAME]" please enter your passcode.
     • Enter the 6- to 10-digit passcode you have chosen.
   • From another Yale phone without Voice Mail:
     • Dial 5-7777. You will hear "Welcome to Yale Voice Messaging".
     • Enter your 5-digit phone number and .
   • From a Yale phone that has Voice Mail:
     • Dial 5-7777. You will hear "Hello [owners name]".
     • Enter  and your 5-digit phone number and  again.
   • From off-Campus:
     • Dial (203) 785-7777. You will hear "Welcome to Yale Voice messaging."
     • Enter your 5-digit mailbox number and .

Please note: Unplayed and played message retention time is 10 days. After 10 days, the messages are automatically deleted.

To Change Your Message and hear other options:

1. Enter your mailbox and Press U for user options.
2. Your mailbox number = Your 5-digit phone number.

Troubleshooting Voice Mail: Questions and Answers

Q. I don't know my mailbox number.

A. Call the ITS–Telecommunications Office at 2-4700 or visit us at the following page.

Q. How will I know when my mailbox is ready to be programmed?

A. Dial the Voice Mail access number in your area. If your mailbox is ready, you will hear "Hello mailbox ..., please enter your passcode." If you don't hear that message, please call the ITS–Telecommunications Office at 2-4700.

Q. I don't know my passcode.

A. There are two possibilities:

1. The passcode to set up your mailbox for the first time only using the tutorial is 123456. Thereafter it will be the one you programmed. 
2. If you forget the one you programmed, ITS–Telecommunications needs to reset the passcode. Please call 2-4700. Keep checking 6-8000 and entering 123456. You will need to
reprogram your passcode.

Q. My Voicemail doesn't take messages.

A. Campus Users:

• Have you activated (call forwarded) your mailbox by pressing  (the star key) and 6-8000?
• If you can't activate your mailbox in this manner:
  • be sure you have a touchtone phone.
  • be sure the switch on the phone is turned to tone, and not pulse.
  • Call 2-4700 if you still have problems.

Q. I have roommates. What do I need to set up my mailbox?

A. There are two things to check:

• You need a personal mailbox number assigned by the Residential Services office. To obtain this number, please call 2-4700.
• Be sure you are using the instructions for Multiple users—roommates sharing a phone.

Q. Can I activate and deactivate my mailbox?
A. No. Voice mail is automatically programmed to forward to voice mail while on the phone or if after 4 rings with no answer.

Long Distance Services YALENET Explanation

YALENET, a service of the Yale ITS–Telecommunications Department, offers direct long distance dialing to anywhere in the world. YALENET is available 7 days a week, 24 hours a day

Telephone Troubleshooting and Repair

When problems occur, try the following procedures. If the problem persists, contact Telecommunications Residential Services at 2-4700.

No Dial Tone:

1. Be sure you have plugged your phone into all the jacks in the room to see which one is activated.
2. Try your phone in a room that has telephone service to see if your phone is working or try another phone in your jack.
3. Are the wires running from the handset to the telephone and from the telephone to the jack plugged in securely?
4. Do you have an answering machine? If so, try plugging the phone in without the answering machine to determine if the answering machine is a problem.

Phone Doesn't Ring:

1. Is the handset cradled properly?
2. Are all the plugs secure?
3. Check the ringer switch on the phone. It may be turned off.
4. Call the phone from another room. Can you hear it ring through the receiver?
5. Do callers have the correct number?

After determining that all the above steps have been taken:

• Call 2-4700 to report your problem. Please indicate a time when you will be in your room so that our technicians may obtain access to your telephone.