Services
Printer-friendly version

Desk Phones On Campus

This service is jointly provided by Yale and the phone company. Included are telephone sets, telephone lines, special telephony devices (such as faxes and credit card readers), voicemail, Teleconferencing solutions and other telecommunications management and consulting services.

Voicemail Retention Policy (Default): When a message arrives in a voicemail box, a 10 day expiration timer begins where any message (Opened or not) will be held for only 10 days. After the 10 day period, the voicemail system will automatically delete the message envelope.

For a message that has been opened/listened to and then saved, we restart the 10 day expiration timer for that one message. Repeatedly saving the message on the same day will not extend the expiration window by 10 day increments and the message will have the last save timestamp as its starting point for the expiration timer.

Who can use it?

Yale Faculty, Students and Staff

How much does it cost?

Visit the ITS Rates page.

How do I get it?

Please Note: All move requests are required to be submitted with their proper approvals and paperwork, 30 days in advance of the date of the move.

Submit a request via the IT Service Portal to order, change, relocate or remove service.

Students: Complete the Graduate & Professional Student Telephone Service Sign Up Form

Where can I get help?

Contact the ITS Help Desk at 203-432-9000 or complete the Online Repair Request form.

Please have the following required information available:

  1. The telephone number you are reporting.
  2. Who is the manufacturer of the telephone, and what is the model number?
  3. What is the building, floor, and room number where the phone is located?
  4. What is the nature of the problem?

FAQs and other resources

Desk Phones On Campus

Service manager: 
ek359
Icon class: 
icon-phone-handset
Short description: 

Phone service jointly provided by Yale and the phone company.

This service is jointly provided by Yale and the phone company. Included are telephone sets, telephone lines, special telephony devices (such as faxes and credit card readers), voicemail, Teleconferencing solutions and other telecommunications management and consulting services.

Voicemail Retention Policy (Default): When a message arrives in a voicemail box, a 10 day expiration timer begins where any message (Opened or not) will be held for only 10 days. After the 10 day period, the voicemail system will automatically delete the message envelope.

For a message that has been opened/listened to and then saved, we restart the 10 day expiration timer for that one message. Repeatedly saving the message on the same day will not extend the expiration window by 10 day increments and the message will have the last save timestamp as its starting point for the expiration timer.

Who can use it?: 

Yale Faculty, Students and Staff

How much does it cost?: 

Visit the ITS Rates page.

How do I get it?: 

Please Note: All move requests are required to be submitted with their proper approvals and paperwork, 30 days in advance of the date of the move.

Submit a request via the IT Service Portal to order, change, relocate or remove service.

Students: Complete the Graduate & Professional Student Telephone Service Sign Up Form

Where can I get help?: 

Contact the ITS Help Desk at 203-432-9000 or complete the Online Repair Request form.

Please have the following required information available:

  1. The telephone number you are reporting.
  2. Who is the manufacturer of the telephone, and what is the model number?
  3. What is the building, floor, and room number where the phone is located?
  4. What is the nature of the problem?
Request this service: 
http://www.yale.edu/start
3-lock data compliant: 
yes