Services
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Symposium/AACC

This service allows small groups of operators to be set up as a contact center, and provides access to call reporting, dynamic call control, and call monitoring and recording.

Who can use it?

Members of the Yale community.

How much does it cost?

Please see the ITS Rates Page.

How do I get it?

Please contact the ITS Help Desk at 203-432-9000.

Where can I get help?

Contact the ITS Help Desk at 203-432-9000 or email helpdesk@yale.edu.

Symposium/AACC

Service manager: 
Ariel Faleck
Icon class: 
icon-people
Short description: 

This service allows small groups of operators to be set up as a contact center, and provides access to call reporting, dynamic call control, and call monitoring and recording.

This service allows small groups of operators to be set up as a contact center, and provides access to call reporting, dynamic call control, and call monitoring and recording.

Who can use it?: 

Members of the Yale community.

How much does it cost?: 

Please see the ITS Rates Page.

How do I get it?: 

Please contact the ITS Help Desk at 203-432-9000.

Where can I get help?: 

Contact the ITS Help Desk at 203-432-9000 or email helpdesk@yale.edu.

3-lock data compliant: 
no