A bundle of service offerings for groups of operators or agents, including intelligent call routing, CRM integration, remote contact center agents, and call metrics and statistics.

Desk phone services provide a standard analog or VOIP handset to all locations that may require them. Typically, this includes a voicemail solution.

The Device Registration service enables trusted devices to be associated with a user and provides the ability to utilize the University Data Network.

Access to a variety of computing and information services, including Internet, research networks, and the Yale Data Centers. The services includes change control, security monitoring, and forensic investigation.

A basic set of broadcast, cable, and Yale-originated channels is provided to all undergraduate and graduate students living on-campus and is included as part of the room charge.