Services

Wireless FAQ

Where is wireless available?
I want to use my wireless device on Yale's network. What do I have to do?

Automatically configure your computer or mobile device for secure network access.
wifi-config.yale.edu

To use Yale wireless you must register your computer or device on the network.

The YaleGuest wifi network is available for short-term use on campus by Yale visitors.

How do I report a problem?

Problems with campus network connections should be reported to the ITS Help Desk at 203-432-9000.

  • Please provide your name and telephone number and a description of the problem you are experiencing.
  • This information will be forwarded to Network Services staff for resolution and followup.
  • Problems affecting individual connections during off-hours and weekends will be addressed during the next work period (Monday-Friday, 7:00 a.m.-6:00 p.m.).

Major network or service failures will be dealt with immediately. If for any reason you feel that a problem has not been adequately addressed or if you have any questions about the service policy and procedures, please contact David Galassi at 203-432-4480.