Services
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Student Walk-In Centers

Any student in Yale College, the Graduate School of Arts and Sciences, and any student in and professional school except for: Law, Nursing, or School of Medicine is eligible for complete hardware and consultative technology troubleshooting support. The cost of parts is not covered but labor is provided free of charge to the above listed Yale affiliates.


Any affiliate of Yale university with a current, valid NetID and Yale email address is eligible for free, in-person, consultative technology troubleshooting. Troubleshooting is generally limited to 15 minute sessions if there are other clients waiting for help, but if there is no line, a student worker will be glad to work with you for as long as necessary to resolve your issue. There is no cost for this service but cost of any hardware or software needed for support are the responsibility of the client.  

 

Features

  • Consultative support and assistance with general technology use.
  • Software installation and best-effort support for use of software. 
  • Authorized to perform under warranty repair for Apple, Dell, and Lenovo (Think brand only) laptops and desktops.
  • Best-effort support for under warranty computers from other manufacturers and for out-of-warranty machines.
  • Complete data backup during repair and best-effort, software-based data recovery for failing hard drives. 
  • Free personal computer hardware repair for supported students (cost of parts not included). 
  • Assistance with EliApps, Mailman, EliList and other Yale-supported software, applications and information technology services.
  • Virus removal and remediation. 
  • NetID and email account un-blocking. 

Who can use it?

Consultative Technology Troubleshooting and Support:

Any Yale affiliate with a NetID.

Hardware repair service:

Hardware repair is generally performed for students in Yale College, the Graduate School of Arts and Sciences, and any student in any professional school except for: Law, Nursing, or School of Medicine. Students from these schools and faculty and staff are still welcome to come in or call for consultative support, to figure out who can support your issue if we cannot, or to leave your machine with us for transfer to another IT group or one of the Walk-in Computer Support Centers (WCS).

How much does it cost?

Labor is free! For hardware replacements that are not covered by a manufacturer's warranty, the client is responsible for purchasing any replacements parts needed to perform the repair and shipping them to us. We will provide recommendations and allow you to opt out at any time. 

How do I get it?

To receive technical support you can call the Technology Troubleshooting Office (TTO), stop by the TTO, or submit an online request for help above. These services, provided by the Student Technology Collaborative department within Yale's Information Technology Services branch, are incorporated into the standard package of support for the students in the above listed schools. 

Where can I get help?

In Person:

For in person hardware or software support for personal or Yale owned machines you can stop by the Technology Troubleshooting Office (TTO) in Bass Library lower level room L06. You can see the Bass Library schedule here and the TTO schedule here. You do not need an appointment. 

Over the Phone:

If you have a quick technology question that can be answered over the phone, you can call the ITS help desk at 203 432 9000 during business hours (Monday-Friday 7:00 AM - 6:00 PM.) You may also call the Bass Technology Troubleshooting Office at 203 432 5242 when Bass library is open and the Technology Troubleshooting Office is staffed based on the schedule here.  Hardware issues generally require in person visits, but you can always call to check if you do or do not need to come in first!

Online:

You can also click the "Request This Service" button at the top right of this page to submit a request for support and we will be in touch via email!

FAQs and other resources

Related policies and procedures

Student Walk-In Centers

Service manager: 
Stuart Teal
Icon class: 
icon-people
Primary parent: 
walk in support centers
"Request button" text: 
Click here for help!
"Request button" description: 
Click here to get help from the Student Technology Collaborative
Short description: 

Walk in computer support in Bass Library and Sage Hall for students. 

Any student in Yale College, the Graduate School of Arts and Sciences, and any student in and professional school except for: Law, Nursing, or School of Medicine is eligible for complete hardware and consultative technology troubleshooting support. The cost of parts is not covered but labor is provided free of charge to the above listed Yale affiliates.


Any affiliate of Yale university with a current, valid NetID and Yale email address is eligible for free, in-person, consultative technology troubleshooting. Troubleshooting is generally limited to 15 minute sessions if there are other clients waiting for help, but if there is no line, a student worker will be glad to work with you for as long as necessary to resolve your issue. There is no cost for this service but cost of any hardware or software needed for support are the responsibility of the client.  

 
Features: 
  • Consultative support and assistance with general technology use.
  • Software installation and best-effort support for use of software. 
  • Authorized to perform under warranty repair for Apple, Dell, and Lenovo (Think brand only) laptops and desktops.
  • Best-effort support for under warranty computers from other manufacturers and for out-of-warranty machines.
  • Complete data backup during repair and best-effort, software-based data recovery for failing hard drives. 
  • Free personal computer hardware repair for supported students (cost of parts not included). 
  • Assistance with EliApps, Mailman, EliList and other Yale-supported software, applications and information technology services.
  • Virus removal and remediation. 
  • NetID and email account un-blocking. 
Who can use it?: 

Consultative Technology Troubleshooting and Support:

Any Yale affiliate with a NetID.

Hardware repair service:

Hardware repair is generally performed for students in Yale College, the Graduate School of Arts and Sciences, and any student in any professional school except for: Law, Nursing, or School of Medicine. Students from these schools and faculty and staff are still welcome to come in or call for consultative support, to figure out who can support your issue if we cannot, or to leave your machine with us for transfer to another IT group or one of the Walk-in Computer Support Centers (WCS).

How much does it cost?: 

Labor is free! For hardware replacements that are not covered by a manufacturer's warranty, the client is responsible for purchasing any replacements parts needed to perform the repair and shipping them to us. We will provide recommendations and allow you to opt out at any time. 

How do I get it?: 

To receive technical support you can call the Technology Troubleshooting Office (TTO), stop by the TTO, or submit an online request for help above. These services, provided by the Student Technology Collaborative department within Yale's Information Technology Services branch, are incorporated into the standard package of support for the students in the above listed schools. 

Where can I get help?: 
In Person:

For in person hardware or software support for personal or Yale owned machines you can stop by the Technology Troubleshooting Office (TTO) in Bass Library lower level room L06. You can see the Bass Library schedule here and the TTO schedule here. You do not need an appointment. 

Over the Phone:

If you have a quick technology question that can be answered over the phone, you can call the ITS help desk at 203 432 9000 during business hours (Monday-Friday 7:00 AM - 6:00 PM.) You may also call the Bass Technology Troubleshooting Office at 203 432 5242 when Bass library is open and the Technology Troubleshooting Office is staffed based on the schedule here.  Hardware issues generally require in person visits, but you can always call to check if you do or do not need to come in first!

Online:

You can also click the "Request This Service" button at the top right of this page to submit a request for support and we will be in touch via email!

Related policies and procedures: 
3-lock data compliant: 
no