Services
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On-Campus Student Desktop Support

Any student living in on-campus Yale dormitories is eligible for desktop, networking, and consultative technology troubleshooting support. The cost of any parts, if necessary, is not covered but labor is provided free of charge to the above listed Yale affiliates.

Any affiliate of Yale university with a current, valid netid and Yale email address is eligible. Please contact us with the above form or by calling us to schedule an appointment. A Student Tech will meet you at your room at a time when it is convenient for you (often, after business hours) to assist you with your technology questions. 

Features

  • Software use, support and repair.
  • Hardware use, support and repair. 
  • Printer, wireless network, router and other technology setup. 
  • Network troubleshooting for Yale wired and wireless networks. 

Who can use it?

Any Yale affiliate with a valid and active NetID and Yale email address living in one of Yale's residential colleges (including students, deans, masters, resident fellows, resident graduate affiliates), any on-campus dorms, or any Elm-ivy partner buildings with Yale wireless networks. 

How much does it cost?

On-campus Student Desktop Support services are completely free to the client. Any hardware necessary for your setup, project, or repair is the responsibility of the client. 

How do I get it?

To receive technical support you can call the Technology Troubleshooting Office (TTO), stop by the TTO, or submit an online request for help above.

Where can I get help?

In Person:

For in person hardware or software support for personal or Yale owned machines you can stop by the Technology Troubleshooting Office (TTO) in Bass Library lower level room L06. You can see the Bass Library schedule here and the TTO schedule here. You do not need an appointment to stop by. If your issue needs to be addressed on site you can stop by to have a ticket filed and someone will contact you over email to schedule an appointment to help in your room while you are present.  

Over the Phone:  

If you have a quick technology question that can be answered over the phone, you can call the ITS help desk at 203 432 9000 during business hours (Monday-Friday 7:00 AM - 6:00 PM.) You may also call the Bass Technology Troubleshooting Office at 203 432 5242 when Bass library is open and the Technology Troubleshooting Office is staffed based on the schedule here.   If your issue needs to be addressed on site you can stop by to have a ticket filed and someone will contact you over email to schedule an appointment to help in your room while you are present.

Online:

You can also click the button at the top of this page to submit a request for support and we will be in touch via email! If your issue needs to be addressed on-site you can stop by to have a ticket filed and someone will contact you over email to schedule an appointment to help in your room while you are present.

FAQs and other resources

Related policies and procedures

On-Campus Student Desktop Support

Service manager: 
Stuart Teal
Icon class: 
icon-laptop
Primary parent: 
Desktop Support
Short description: 

In person technology support for on-campus dorm rooms. 

Any student living in on-campus Yale dormitories is eligible for desktop, networking, and consultative technology troubleshooting support. The cost of any parts, if necessary, is not covered but labor is provided free of charge to the above listed Yale affiliates.

Any affiliate of Yale university with a current, valid netid and Yale email address is eligible. Please contact us with the above form or by calling us to schedule an appointment. A Student Tech will meet you at your room at a time when it is convenient for you (often, after business hours) to assist you with your technology questions. 
Features: 
  • Software use, support and repair.
  • Hardware use, support and repair. 
  • Printer, wireless network, router and other technology setup. 
  • Network troubleshooting for Yale wired and wireless networks. 
Who can use it?: 

Any Yale affiliate with a valid and active NetID and Yale email address living in one of Yale's residential colleges (including students, deans, masters, resident fellows, resident graduate affiliates), any on-campus dorms, or any Elm-ivy partner buildings with Yale wireless networks. 

How much does it cost?: 

On-campus Student Desktop Support services are completely free to the client. Any hardware necessary for your setup, project, or repair is the responsibility of the client. 

How do I get it?: 

To receive technical support you can call the Technology Troubleshooting Office (TTO), stop by the TTO, or submit an online request for help above.

Where can I get help?: 

In Person:

For in person hardware or software support for personal or Yale owned machines you can stop by the Technology Troubleshooting Office (TTO) in Bass Library lower level room L06. You can see the Bass Library schedule here and the TTO schedule here. You do not need an appointment to stop by. If your issue needs to be addressed on site you can stop by to have a ticket filed and someone will contact you over email to schedule an appointment to help in your room while you are present.  

Over the Phone:  

If you have a quick technology question that can be answered over the phone, you can call the ITS help desk at 203 432 9000 during business hours (Monday-Friday 7:00 AM - 6:00 PM.) You may also call the Bass Technology Troubleshooting Office at 203 432 5242 when Bass library is open and the Technology Troubleshooting Office is staffed based on the schedule here.   If your issue needs to be addressed on site you can stop by to have a ticket filed and someone will contact you over email to schedule an appointment to help in your room while you are present.

Online:

You can also click the button at the top of this page to submit a request for support and we will be in touch via email! If your issue needs to be addressed on-site you can stop by to have a ticket filed and someone will contact you over email to schedule an appointment to help in your room while you are present.

Related policies and procedures: 
3-lock data compliant: 
no