Services
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Help and Support

Help and support locations and services, including support for computers, classrooms, events and emerging needs.



AV Support for Classrooms
Request support for classroom technology, including classroom computer, podium, projector, wireless, etc. Anything to get you technically working in the classroom.
AV Support for Events
Request AV support for University events, including audio recordings, equipment rental and technical support services. 
Custom Projects and Emerging Needs
Request assistance with emerging technology needs or with formulating solutions with using services provided by ITS or other providers.
Desktop Support
Contact Yale ITS for computer and device support, including troubleshooting, repair, installation, maintenance, hardware ordering or assistance with access to Yale applications and accounts -- all at your location.
ITS Help Desk
Contact the ITS Help Desk by phone or email for technical and functional support.
Security Awareness Training
Request Information Security to deliver training to your organization, or view any of our online training and awareness materials.
Self-Service Help Documents
Help yourself by searching or browsing online for technical help on a variety of topics, including but not limited to YaleConnect, Printing (PaperCut), Identity Finder, CrashPlan, and Classes V2.
Walk In Support Centers
Walk-in Computer Support Centers provide timely world-class customer service to all members of the Yale community for any of their computing support needs.

Help and Support

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Help and Support

Help and support locations and services, including support for computers, classrooms, events and emerging needs.