Services

Spam Filtering Service FAQ

General Questions

What is ITS the ITS Spam Filtering Service?

The spam filtering service is an anti-spam service that acts as a gatekeeper for Yale's email servers. The product inspects more than 200,000 message attributes to detect spam. Once examined, legitimate messages are routed to the recipient's mailbox while suspected spam is quarantined by the ITS Spam Filtering Service.

Each day Yale email users (except those with EliApps accounts) will receive an End User Digest via email (from the address spamfilter@yale.edu). The digest contains links to all the messages tagged as spam and quarantined over the previous day.  In the rare event that a message marked as spam is legitimate, the message can be released to your inbox with the click of a button. The digest can then be deleted like any other email.

Who is impacted by the ITS Spam Filtering Service?

All YaleConnect, central campus, and medical campus email account users will be impacted by the ITS Spam Filtering Service. Each person will receive a digest via email containing all messages marked as spam.

EliApps users are exempt from use of this service and will not receive a digest.

How can I access my ITS Spam Filtering Service account?

There are two ways to access your ITS Spam Filtering Service account.

  1. The first method is to click the Manage My Account link found in the End User Digest email.
  2. The second method is to login directly to the ITS Spam Filtering Service.
    When the page opens, enter your Yale NetID into the Username field and your Yale password into the Password field.
    When the account window opens the Quarantine is displayed.
Can I turn off ITS Spam Filtering Service?

No. You may not opt out of the ITS Spam Filtering Service. This is to ensure your privacy and protect Yale's data.

What is an End User Digest?

An End User Digest is a summary email that you receive daily from the ITS Spam Filtering Service server. It contains a list of the suspected spam that has been filtered in the previous day. Opening the End User Digest displays an email listing of the suspected spam messages.  When you receive your daily End User Digest, look over the messages to confirm that they are all spam.

You will not receive a digest if no spam was quarantined the previous day.

Now that the ITS Spam Filtering Service is being used, should I make adjustments or turn off spam/Junk E-mail filtering in my email client?

No.  We recommend leaving your spam/Junk E-mail filters alone in your regular mail client, no adjustments are necessary.  As always, periodically check your email client's spam/Junk E-mail folder to make sure that no wanted mail has been filtered there in error.

 

ITS Spam Filtering Service Functionality Questions

What is the Quarantine?

The quarantine is where suspected spam messages are held on the ITS Spam Filtering Service server.  Messages older than 14 days will be automatically deleted and cannot be retrieved.  Messages held in the quarantine do not take up any of your mailbox space.

Can I Delete Messages from Quarantine as I Review Them Daily, rather than Letting Them Collect for the System to Automatically Delete Them After a 14-day Period?

Yes. Using the Delete function available in the web interface to your account, you may selectively choose to permanently delete messages from quarantine, or you may choose Delete All found in the Options menu to clear the quarantine entirely. Remember, messages removed from quarantine cannot be retrieved.

What is a Blocked Senders List?  What is a Safe Senders list?

A blocked senders list is a list of "bad" addresses or domains; a safe senders list is a list of "good" – or known - addresses or domains. You can have a list of these that alter how mail is delivered to you.

How do I find the Safe Senders and Blocked Senders lists?

Here are two ways to access the Safe Senders and Blocked Senders Lists.

  1. The first method is to click the Manage My Account link found in your Daily Digest.
  2. The second method is to log in directly to the ITS Spam Filtering Service Server.

When the login page opens, enter your Yale netid into the Username field and your Yale password into the Password field.  The Lists folder contains the Safe Senders and Blocked Senders Lists. The Safe Senders List contains email addresses that ITS Spam Filtering Service will not filter as spam. Any incoming mail from these addresses will pass freely into your inbox. If you have utilized the Safelist link contained in the End User Digest, those safelisted addresses will appear here.

Blocked Senders represent the opposite. Any incoming mail from these addresses will always be filtered into the quarantine.  Adding senders to the blocked list may be more work than it's worth because spammers often change their addresses. Nonetheless, if you continue to receive unfiltered spam from a certain address, it would be a prime candidate for the Blocked Senders list.

I Have Compiled Safe and Blocked Sender Lists in Outlook. Can These Addresses be Imported into the ITS Spam Filter Service?

No. Safe and blocked senders lists must be re-created on the ITS Spam Filtering service, either by adding addresses manually via the Lists functions available on the web interface or by utilizing the Safelist function available for each message reported in the End User Digest. If unwanted messages from the same address consistently bypass spam filters, they can be added to the Blocked Senders List via web interface to your spam filter account. Blocked and Safe-sender addresses cannot be imported into your Spam Filter account from local mail programs like Outlook.

Do I need to "Manage My Account" occasionally and delete the spam in the quarantine or will it purge on some regular interval on its own?

You don't need to do anything to "manage" your account. ITS Spam Filtering Service keeps messages in the quarantine for 2 weeks and then deletes them automatically. Note – messages deleted from quarantine cannot be retrieved.

Can I adjust the frequency of my End User Digest?

No. However, you can request a new End User Digest at any time by clicking the "Request New End User Digest" link on a previous digest OR select Options and "Request Digest" from your account on the ITS Spam Filtering Service server.

Can I completely disable the sending of my End User Digest?

No. There is a risk associated with ignoring your digest for an extended period. Messages are kept in quarantine for 14 days before automatic deletion, at which point messages cannot be retrieved.  If you choose not to review digests, you risk permanent deletion of messages that might have been incorrectly tagged.

My End User Digest did not arrive today. Why not?

By default, ITS Spam Filtering Service will not send the end user digest if no messages have been quarantined since the previous digest was sent.

What do I do if I'm still getting spam in my Inbox?

Some spam messages may slip past the ITS Spam Filtering Service defenses. If this happens, there are two courses of action that you may take. The first option is to mark the message as spam or Junk in your mail client, and then delete it. This trains your mail client so that subsequent junk messages will be filtered to the Junk folder. The second option is to adjust or create a Junk E-mail filter within your mail client that will catch spam such as these.

If I allow ITS Spam Filtering Service to delete my spam, can I get it back?

No. Messages deleted from quarantine cannot be retrieved.

Who can I contact to get help?

For assistance, please contact the ITS Help Desk at 203-432-9000, email helpdesk@yale.edu or contact your IT support provider.