(Submitted by Christine Costantino, Project Manager)
Susan Kelley has reason to celebrate. Not only was Susan named Chief Technology Officer for Yale Information Technology Services on September 1, she recently marked her 25th anniversary as a Yale employee. Project Manager Christine Costantino, Co-Chair for Communications for Women in IT @ Yale (WIT), sat down with Susan to talk about her career and new role as CTO.
WIT:What brought you to Yale and how long have you been here?
Susan: I came to Yale to enroll in graduate school for sociology. As a social sciences student, I learned statistical analysis packages and this led to working part-time as a programmer and IT support specialist for other graduate students and faculty. Eventually, I decided I would rather work in IT than in pure academia. So I started in the academic arm of Yale’s central IT organization.
WIT:How has your career progressed since?
Susan: My first full-time role was as a systems programmer installing software. I moved on to operating systems work and eventually to managing a small team of technical staff. As the application portfolio grew and more technical resources were added, I managed multiple teams. In 2002, I became the Director of Production Services, managing systems administration, database administration, and operations teams.
Not long after Len Peters came onboard, I was promoted to Senior Director during the reorganization that combined the Production Services and Network Services groups. I’ve progressively taken on more responsibilities and broader scope.
WIT: What helped propel you to becoming Chief Technology Officer? Did you have any mentors?
Susan: For me, having a strong technical background was extremely important.
My academic experience has also been very helpful in understanding the broader university, looking beyond IT.
I have always found colleagues very welcoming and supportive. I have found people willing to share expertise and learning; I’ve worked with very strong colleagues and very strong staff over the past decade—really top-notch staff.
WIT: How have you managed balancing work & life?
Susan: I have a very supportive husband, and Yale offered all-important flexibility when my two children were young.
WIT: What are your plans for Yale as CTO? What are some of the first things you want to accomplish?
Susan: In interviewing for this new role, I presented main objectives, vision, and strategy for this role:
To ensure technology aligns with and contributes to Yale’s success
To establish and operate governance related to decisions on technology
To develop standards and guidelines linked to a future-state vision
To track and assess technology trends
I will lead the Technology Architecture Committee (TAC), which meets to consider technology architecture standards; to apply an enterprise-wide perspective to business, application, data, and infrastructure architecture domains; and to sponsor alignment across the portfolio of major technology initiatives.
I look forward to meeting with lots of different people about what this role should be, what we can do and how we should operate, especially with Len's directs, TAC members, and IT leaders and partners. Doing a lot of outreach and getting feedback is very important to this role and to developing a shared technology vision.
WIT: Do you have a philosophy of technology in higher education?
Susan: Alignment with the university's goals, not technology for technology's sake.
WIT: What are some of your specific ideas regarding bringing technology innovation to Yale?
Susan: As do so many of us in technology roles, my team and I will be tracking and assessing technology trends, and looking for ways to incubate emerging technology at Yale. Working with our IT partners will be especially important in this area since smaller teams can more easily try new things.
Broad application of innovative technology is challenging, and that's why it's so important to reach out and talk to other groups. We have so many strong partners and talented people working in IT with ideas and plans. The fun part will be developing a shared technology vision.
Susan Kelley and CIO Len Peters at Susan's 25th anniversary surprise celebration on October 15. (Photo by Janet Jeddry)
(Submitted by the Identity and Access Management Program)
The Identity and Access Management (IAM) Program is pleased to announce that a core infrastructure release took place on October 24, 2013. This release represents the culmination of technical activities undertaken over the last months. It delivers a virtual directory server for correlating identity data from key systems including Banner and Oracle, as well as the foundation for building access provisioning, administration, role administration, and attestation functionality.
This IAM release is platform readiness only (also known as "shadow production"). Shadow production in this context means we are consuming production data from the authoritative sources, correlating Identities, and calculating affiliations to ensure systems and data quality in preparation for future development and bringing the platform online.
The Identity and Access Management (IAM) program was launched as a partnership between Information Technology Services (ITS) and the Division of Finance to address the need for secure, reliable provisioning and de-provisioning of access to online campus resources. The program objectives are multi-faceted and rely upon having a stable environment, streamlined business processes, and the consolidation of redundant systems. The slide at right contains information regarding the benefits of the program (click to enlarge); additional background can be found on the IAM website.
Where We Are Today
A core component of the IAM Program is establishment of federations for identified applications across the university. Federation allows us to extend our Yale Identities (i.e. NetID and password) to our internal and external partners. Federation facilitates a single sign-on experience in which the target application authenticates the user based on trust between systems. Currently the program is collaborating with the University Library and the School of Law library to federate access to 600-plus research resources. For additional information on this working group, including its membership, please see IAM and Library Federation Working Group (requires NetID and password).
In addition to a focus on the technical foundation, the program is also engaged in ongoing and evolving outreach efforts. Engagement efforts underway are:
Monthly IAM Executive Committee meetings (Shauna King’s Directs as well as representation from Human Resources and the Development Office). These meetings provide an opportunity for leadership to receive project updates and provide direction and governance.
The Program established and continues to work in partnership with the Identity Data Stewardship Committee (requires NetID and password). This work focuses on building a strategic foundation for continuous Identity data quality improvement and Identity data governance. Next steps include expansion into role governance.
The attainment of a stable environment provides the predictability necessary to develop and provide a roadmap that is grounded and achievable. In the upcoming weeks, look for information regarding opportunities for learning more about the IAM Program, its roadmap and future outreach efforts. The upcoming meeting schedule includes CIO Directs, ITS Leadership Forum and IT Professional Forums.
For more information, please visit the IAM website. Please direct inquiries and questions about the IAM program to Kathleen Reilly, IAM – Organizational Change Management Communications.
The IAM Program Director is Josh Nabozny for the Information Security Office and the IAM Director (Functional Owner) is Elizabeth Burnell for the Division of Finance. The IAM Department and Program are under the management of the Chief Information Security Officer, Richard Mikelinich.
(Submitted by Vijayshree Erodula, Technical Manager, Academic Administration)
Anton Glenbovitch and David Preschel, software developers in the Academic Administration group of ITS, recently assisted the Yale College Resource Office on Disabilities with a software package called WYNN (What You Need Now) that the Office wanted to make available to all students with disabilities.
Judy York, director of the Resource Office, describes WYNN as “text-to-speech software that helps students who have dyslexia, students who cannot visually read for lengthy periods of time due to migraines or back pain, and students who might have difficulty in finding mistakes in their writing to edit their work more accurately.”
Before contacting ITS, the Resource Office had to purchase individual copies from the vendor, Freedom Scientific, resulting in additional costs and logistical issues. Anton and David worked with the Endpoint Engineering group (Philip Rinehart and Vincent Balbarin), who created a downloadable software installer, and with Vendor Management (Ann Brainard-Dougan) to make the software available in the Software Library.
Additionally, the Windows Systems group (Sandra Bouton and Michael Cicarella) created a licensing server to validate the WYNN software licenses and manage the number of active users. Now, the Resource Office only needs to purchase blocks of licenses from the vendor when necessary, and users can simply download and install the software from the Software Library.
“Having it on a server allows the student who needs immediate help to get it," Judy says. "It also saves money for the university to do it this way. ITS worked with a great partnership with our office to get this all set up.”
This project was a huge success, bringing together multiple ITS teams working as one. Many thanks to everyone who helped make it successful.
(Submitted by Paul DiBello, Director, Client Team Lead, Development & AYA)
The Association of Yale Alumni (AYA) Assembly, a leadership information and development program for alumni volunteers, will be using a new event management software called Cvent to manage the online registration process for the AYA Assembly's three-day event in November 2013.
Cvent will serve the entire registration process—sending out electronic invitations, tracking responses to registering for the event, processing donations/payments, managing event budgets, and event reporting. Registration for the event started Monday, October 14, when 1,200 invitations were sent electronically. Already more than 200 alumni have registered via Cvent’s online registration form.
Cvent is a cloud-based event management service that is fully customizable. The SSG Development & AYA Client team configured Cvent to meet the specific requirements of AYA Assembly event without writing a single line of software code, eliminating the typical costs associated with coding, software testing, maintenance and hardware.
Yale ITS will be introducing Cvent as a service over the next several months. If you would like additional information regarding Cvent, please contact Lec Maj, Director for User Experience and Web Services.
(Submitted by Randall Rode, Director, Campus IT Partner Relationship and Development)
Pre-conference discussions for the November 19 Users First! Unconference event have started. You can join the conversations on the Unconference website, as well as learn more about the event and register. Comment on the Let's Talk posts or contribute your own ideas by proposing a session topic.
In this week's Let's Talk, Nancy Flowers-Mangs shares her ideas on "Understanding User Interaction in Web Development," suggesting that application interfaces need to be intuitive and not require the use of documentation or training to use. Randy Rode writes on the topic of "Common Sense and a Simple Approach," highlighting the ease and benefits of regular usability testing.
Has your team done something awesome in the IT Service Management area? Do you have any ideas for an ITSM/ServiceNow tip of the week? Email Chloe Turnbull. If your suggestion is published, you’ll get a prize.
(Submitted by Jane Livingston, Associate CIO, Campus Community Technologies)
Campus Community Technologies (CCT) is pleased to announce that Nancy Flowers-Mangs, Vincent Massaro, and Kimberly Pasko will be joining the User Experience and Web Services team on November 15. All three are returning to ITS after several years in the Office of Public Affairs & Communications (OPAC). While at OPAC, they helped build YaleSites, a strong, widely used platform for web services based on the Drupal content management system. They will be continuing that excellent work advancing user experience and web services at Yale with Lec Maj, Director, and Lisa Sawin, Associate Director.
Nancy Flowers-Mangs is a new Senior Web Community Manager, reporting to Lisa Sawin. Nancy comes to CCT with a strong background in web application and site development. She has worked at Yale for 15 years supporting various administrative and academic departments in the area of web production and application development. Nancy currently builds new sites on YaleSites, and provides effective training programs and hands-on support for clients as they use the YaleSites self-service platform. She is also involved with the Drupal Community outside of Yale as a principle organizer and speaker for the Connecticut Drupal Camp and the New Haven Drupal Group.
Vincent Massaro is a new Senior Web Engineer, reporting to Lec Maj. Vincent manages the technical end of YaleSites, providing guidance and expertise on implementation, enhancements, and integrations with other Yale systems. He is involved in the wider Drupal community and has contributed code back in support of work done at Yale. Vincent has been part of the Yale community for six years, and will be rejoining ITS, having started his career at Yale in the Web Services group.
Kimberly Pasko is a new Senior Web Service Manager, reporting to Lisa Sawin. At OPAC, Kimberly backed-up the University Photographer and worked with the Yale Digital Collection Center to launch OPAC's digital image collection using the digital asset management system (DAM). She is an integral part of providing client-focused support for YaleSites and brings with her a wealth of knowledge regarding user needs. Before her time at OPAC, Kimberly worked as a project manager on the ITS web team. Kimberly has been at Yale for 13 years.
(Submitted by Roger Ngim, Associate Director, Communications and Marketing)
Len Peters and an entourage of well-wishers briefly interrupted a Telecom staf meeting last Tuesday to present Customer Service Specialist Jo-Ann Potter with a CIO Spot Award. Jo-Ann was caught off guard and was at a loss for words as Len presented her award, given in recognition of world-class service.
Jo-Ann was nominated by an ITS Client Support Specialist who lost his iPhone on the job. According to the Client Support Specialist, who wishes to remain anonymous, Jo-Ann went beyond the call of duty to get a replacement up and running as quickly as possible. She waited until he got home so he could email her information about a spare phone. Jo-Ann then helped him look up an ID number and activated his phone in a matter of minutes.
“Her dedication and willingness to work after hours to get me back online is just one example of the world-class service she provides every day,” the nominator wrote.
Nominate a Staff Member
Have you spotted an ITS staff member delivering world-class service? Visit the CIO Spot Award page to submit your nomination.
(Submitted by Deborah Pilon, Change Management Specialist)
Science Park Outreach needs your help! If your department is planning to donate a basket for the annual Basket Raffle, please let us know as soon as possible. We are down 12 baskets from last year and are in great need of donations!
Baskets need to be completed on Thursday, November 7. Please contact Deborah Pilon if you have any questions or would like to donate.
Don’t forget that we are having a contest for the most creative basket, and for the top two most popular baskets by ticket quantity. Winner will receive special prizes and, of course, bragging rights!
There are several ways to create a basket for the event and some will only cost you a bit of time:
Have everyone contribute an item or two to a themed basket. For example, for a baking basket someone might bring in a cookie sheet, various varieties of baking morsels (chocolate, butterscotch, peanut butter), and a mixing bowl, etc.
For a week of lunches, reach out to restaurants in the area the see if they will donate a lunch for two; multiply this by five and you have a week of lunches without costing anything but a bit of time.
Have your department agree on a theme and have everyone chip in to purchase the items to create the basket.
Volunteers will be selling Basket Raffle tickets from November 11-15, with the drawing to be held on November 15 at 2 p.m. in the lobby of 25 Science Park.
Proceeds from the event will benefit:
New Haven Cares (providing for New Haven’s homeless population)
New Haven Reads (promoting literacy and celebrating reading for children including tutoring)
Ronald McDonald House (caring for families of children who are being treated at nearby hospitals)
Ellen Su, TD ’13 and postgraduate associate with the School of Engineering and Applied Science, will lead a tour of Center for Engineering, Innovation, and Design (CEID) and discuss collaborations between the School of Engineering and other departments.
Opened in 2012, the CEID is a space for people to design, build, create, and innovate. It gives students access to a variety of tools: anything from hammers and saws to 3D printers and laser cutters. The space is open to students, faculty, and staff at Yale University, and sees use from student groups (Design for America, Engineers without Borders, Yale Undergraduate Aerospace Association, Bulldogs Racing, etc.), courses in several departments (Mechanical Engineering, Biomedical Engineering, Environmental Studies, Art), and students from all across the university.
Join your colleagues for a university-wide Developers Community of Practice (CoP) meeting. The goal of the Developers’ CoP is to share ideas, provide opportunities to collaborate, and network across the university.
Updates on previously discussed initiatives, such as GIT@Yale
Discussion/brainstorming for future agendas and initiatives to bring value for developers
Developers’ Community of Practice Meeting Thursday, October 31, 2013 Noon-1 p.m. 25 Science Park, Room 125
If you recently started in a position that involves information technology, please attend this session offering useful information, networking opportunities, and fun. Guest speakers will discuss a variety of topics, including an organization overview, IT initiatives, policies, guiding principles, training resources, campus culture, and survival tips. Lunch is provided.
All staff, faculty, and retirees are invited to Yale’s 17th annual Employee Day on Saturday, November 2, when the Yale Bulldogs take on the Columbia Lions.
Stop by the Yale Bowl between 10:30 a.m. and 12:30 p.m. for complimentary food and beverages in the employee tent near Gate E (Central Avenue entrance). There will be activities and demonstrations from a variety of Yale groups, and Boola the mascot will be available for photos with the kids. Don’t forget to bring your cameras.
See you at the Bowl!
Yale Employee Day at Yale Bowl November 2, 2013 10:30 a.m.-12:30 p.m. Yale Bowl 81 Central Avenue
As in previous years, this event is green certified but we need your help supporting sustainability. Please consider alternative forms of transportation such as walking, biking, carpooling, or taking the Yale shuttle.
For more information regarding this event, please call the Yale Athletics Office at 203-432-1400, or visit the Working@Yale website.