If you have lost, broken, or updated your mobile device used it for Multifactor Authentication:
I lost/broke my phone and do not have a replacement to use for authentication.
Call the ITS Help Desk at 203-432-9000. They will give you a bypass code to grant you access to Yale resources – CAS, YaleConnect webmail and VPN – that require authentication.
I lost/broke my phone and I do have another device that I can register.
Call the ITS Help Desk at 203-432-9000 for a one-time use code to help you register your device or for a one-time bypass code.
If you chose the bypass code option, you can add your new device using the Add a New Device quick guide from the MFA website.
I have a new phone with the same phone number.
You can still receive SMS text messages and phone calls to the phone in order to authenticate and access Yale’s resources.
See the Enrolling a New Phone with the Same Phone Number quick guide on the MFA website for step by step instructions on reactivating DUO mobile to receive “push” notifications on your new phone.
I have a new phone with a different phone number.
Call the ITS Help Desk at 203-432-9000 for a one-time use code to help you register your new phone or give you a one-time bypass code.
If you chose the bypass code, you can add your new phone using the Add a New Device quick guide from the MFA website.
For other questions or concerns regarding Multifactor Authentication, please contact the ITS Help Desk at 203-432-9000.
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