In Outlook for Office 365 when you delete an email message, a contact, a calendar item, or a task, it is automatically placed into the Deleted Items folder where it remains until you empty the folder. Once you have emptied the folder, you have another 30-day period during which you can recover a deleted item. There are no other options for recovery or restoration once this 30-day period has elapsed.
Outlook Web Access (OWA)
Recover an item that's still in your Deleted Items folder
When you find your message, do one of the following to recover it:
To restore a message to your inbox, right-click it, and then click Move > Inbox.
To restore a message to a different folder, right-click it, and then click Move > More. Select a folder location and then click Move.
To recover other types of items in the Deleted Items folder, do one of the following:
To recover a contact, right-click it and then click Move to Contacts.
To recover a calendar item, right-click it and then click Move to Calendar.
To recover a task, right-click it and then click Move to Tasks.
Tips for recovering items in your Deleted Items folder
If you delete a folder, it's moved to the Deleted Items folder and appears as a subfolder. To recover it (and all the items it contains), right-click the deleted folder, click Move, and then select a folder to move it to.
To make it easier to find items in the Deleted Items folder, you can sort by Type, which groups together similar types of mailbox items.
Recover an item that's no longer in your Deleted Items folder
In your email folder list, right-click Deleted Items, and then click Recover deleted items.
If necessary, use the search box to find the item you want to recover.
When you find the item, select it, and then click Recover.
Where do recovered items go? The item is moved to its default location for the item type. This means:
Messages go to your Inbox.
Calendar items go to your Calendar.
Contacts go to your Contacts folder.
Tasks go to your Tasks folder.
Tips for recovering items in your Recoverable Items folder
The deleted date for an item in the Recoverable Items folder specifies when the item was originally deleted and moved to the Deleted Items folder. It's not the date the item was permanently deleted and moved to the Recoverable Items folder.
If you have a lot of items in the Recoverable Items folder, it may be hard to find what you're looking for because items don't have icons, and they all look very similar. Here are some tips:
If you're looking for a contact, look for the name of the person. Contacts also don't have a subject field.
If you're looking for a calendar appointment, look for an item that doesn't have a person's name or a subject line.
If you're looking for a contact, calendar appointment, or a task look for the text, No preview is available.
To recover multiple items, click the checkbox next to each item and then click Recover. The checkbox doesn't appear until you hover over it.
You can also recover multiple adjacent items by clicking the checkbox for first item, holding down the Shift key, and then clicking the checkbox for the last item. When all items are selected, click Recover.
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