In the Choose an authentication device field verify that the phone number you previously registered is selected and choose the Call Me option. You will receive a call at this number, answer it and select 1 to authenticate. Note:Push and passcode will not work from the new phone until you re-enroll the DUO Mobile app on the new phone.
Once you have approved the Call Me authentication, select the Device Options button that corresponds to your device that has your existing phone number.
Select the Reactivate Duo Mobile button.
Select the radio button for the phone type and then select the Continue button.
Depending on your back up settings, the DUO Mobile app may already be on your phone.
If you already have DUO Mobile installed click on the: I have Duo Mobile Installed button to continue.
If you do not have it installed, follow the instructions on the DUO mobile screen. Once you have completed the installation, select the: I have DUO Mobile Installed button.
Open the: Duo Mobileapp on your device.
Tap the + button to add the account.
Scan the QR code on the screen to activate.
Alternately, click the Or, have an activation link emailed to you instead link. This will send you an activation link via email. Clicking the link will activate your account in the DUO mobile app.
Enrollment Complete! DUO Mobile is now activated and you can receive PUSH notifications on your new device.
If you need additional help with DUO, please call the ITS Help Desk at 203-432-9000. The ITS Help Desk is available 24/7. Once you validate your identity over the phone, a technician will help you to setup your new phone with DUO.
Was this article helpful? Please log in to add your star rating and comments.