Mobile Devices: How to securely remove all data from a mobile device
In the event your device is lost, stolen, or being repurposed you may follow the steps below to remove all data from the device. To report lost or stolen electronic media or a computing devices please complete our lost/stolen form.
IMPORTANT: DO NOT CANCEL YOUR SERVICE FOR THE PHONE UNTIL ALL DATA HAS BEEN SECURELY REMOVED.
How to securely remove all data from smartphone devices connected to Office 365 email
Click the Gear icon in the upper right part of the screen to open the Settings menu.
Click the Mail link
On the left side of the screen expand the General section and select Mobile Devices
Select the device you want to remotely wipe and click the Wipe all data button (looks like a tablet and eraser).
After the Wipe has completed call your wireless provider to deactivate account.
Remote or manually wipe all data on device for clients who DO NOT use Office 365 email
NOTE: Unless you have previously installed the Find my iPhone app, you should contact your wireless service provider to suspend service so you are not responsible for phone calls or other charges.
For iPhone, iPad, or iPod touch with Find My iPhone app installed
If your iPhone, iPad, or iPod touch is lost or stolen, you can remotely erase (or "wipe") the information on it to prevent anyone else from seeing or using your personal information. To use remote wipe, you need to have first turned on Find My iPhone on your device.
If you erase your device and then find it, you can restore your information by connecting the device to your computer and restoring it from a previous backup using iTunes. For help restoring your information, visit the MobileMe Support website.
Important: Before you erase all the information on your device, try to find it by locating it on the Find My iPhone map and sending it a message. After you erase all the information on your device, you will not be able to use Find My iPhone to locate it or send it a message.
To erase the information on your lost iPhone, iPad, or iPod touch:
Go to me.com/find and sign in using your Apple ID email address and password.
If you're a paid subscriber, your Apple ID is your MobileMe email address (@me.com or @mac.com) and password. If you're already signed in to a different application on me.com, switch to Find My iPhone.
If you set up Find My iPhone on more than one device, click the device you want to erase in the Devices list on the left.
A green dot to the left of your device name means it is online; a red dot means it's offline; and a grey dot means Find My iPhone is trying to connect to the device. Note: If you set up Find My iPhone on only one device, the Devices list does not show.
On the map, click the blue arrow to the right of your device's name (or, if the device hasn't been located recently, the red clock ).
In the device window, click Wipe, and then read the warning message that appears.
If you are sure you want to proceed, click Erase All Data.
If the iPhone, iPad, or iPod touch is online, the remote wipe begins within seconds. If the iPhone, iPad, or iPod touch is offline, the information will be erased the next time the device is online.
After the remote wipe has begun, a confirmation email is sent to your MobileMe email address (if you are a subscriber) or to the primary email for your Apple ID (if you have a free user account).
Note: If you do not expect to find your iPhone or iPad Wi-Fi + 3G, you should contact your wireless service provider to suspend service so you aren't responsible for phone calls or other charges.
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