Once any of these limits are reached, you will continue to be able to access your Secure Box account with any compatible web browser from any compatible device, however you must request to unpin at least one device to enable any additional devices to access your Box profile with the Box app for mobile devices or Box Sync.
Device pinning is supported for the following app versions (as of June 2015):
Box for iPhone and iPad 2.8.3 and higher
Box for Android 2.1 and higher
Box for Windows 8 1.5 and higher
Box for Windows Phone 1.5 and higher
Box Sync 3.3 and higher
To pin a device:
A device will automatically become pinned to your Secure Box account upon login from a supported Box app. This does not include web browsers.
To unpin a device:
Once you have reached your device limit, you will not be able to pin any more devices, even if you uninstall the mobile Box app or Box Sync desktop application from one of your devices. If you want to access Secure Box from another device (using the Box mobile app, or the Box Sync desktop app), you'll need to unpin at least one other pinned device.
Unfortunately, Box does not allow us to identify specific pinned devices (e.g. Box Sync on your laptop versus desktop). Instead, it is generally necessary to unpin all devices. As a result, after unpinning is complete, you will need to re-login -- in the Box Sync application, or in the mobile Box app -- on all devices that you're using with Secure Box.
To request unpinning, please contact the ITS Help Desk at 203-432-9000 or firstname.lastname@example.org.
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