Enter your NetID & NetID password On the left side, choose ‘My Settings & Devices’
You will be presented with a ‘Change Device’ screen prompting you to select an authentication method; verify that the phone number you previously registered is selected and choose the ‘Call Me’ option. Note: Push and passcode will not work from the new phone until you re-enroll the DUO Mobile app on the new phone.
Once you have approved the 'Call Me' authentication, select the “Device Options” button that corresponds to your device that has your existing phone number.
Select the ‘Activate DUO Mobile’ button and then select the ‘Activate DUO Mobile’ button.
Select the type of your new phone and select ‘Continue’
Depending on your back up settings, the DUO Mobile app may already be on your phone.
If you already have DUO Mobile installed – click on the ‘I have Duo Mobile Installed’ button.
To install the DUO Mobile app on your new phone, follow the instructions on the DUO mobile screen. Once you have completed the installation, select the ‘I have DUO Mobile Installed’ button.
Activate DUO Mobile to link it to your MFA account. Once this is completed, the passcode option and push option will become available for this device. Note: On iPhone, Android, Windows Phone, and BlackBerry 10: activate Duo Mobile by scanning the bar code with then built-in bar code scanner. The ‘Continue’ button will be clickable after you scan the bar code. Can't scan the bar code? Click the link and then follow the instructions.
Enrollment Complete! DUO Mobile is now activated and you can receive PUSH notifications on your new device.
If you need additional help with DUO, please call the ITS Help Desk at 203-432-9000. The ITS Help Desk is available 24/7. Once you validate your identity over the phone, a technician will help you to setup your new phone with DUO.
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