Walk-in technology consultation is provided for all Yale undergraduates and graduate students in the Graduate School of Arts and Sciences. No appointment is necessary. Only students are eligible to drop off a device for service, however any member of the Yale community with an active affiliation can come in for in-person best effort support. Reading the STC Terms of Service and filing an online help request prior to your visit will assist in speeding up your case.
Scheduled appointments (Off-campus students only)
Students living off-campus or in Yale Graduate Apartments may call (203) 432-5242 to schedule an appointment for the same day or the next day. Please provide the Student Tech your netid, a brief description of the problem and the time you would like to schedule.
Students may also call the Technology Troubleshooting Office at (203) 432-5242 to request information or get phone support. Phone support is often more limited in its capabilities to solve technology issues efficiently, so visiting the TTO in person is recommended.