Though only 7% of all respondents use website and publishing services, nearly 7 out of 10 of users reporting that they considered it to be "essential" or "very important." However, only slightly over half of users were satisfied with the service they were receiving.
To increase the offerings available to the Yale community, we are in the process of building a Web Team based in ITS that is dedicated to web publishing for Yale faculty, staff, and students.
Many respondents reported that they were unaware that ITS offered website services. Because we would like to serve as many members of the Yale community as possible, we plan to increase the visibility of these services. We will begin promoting website and publishing services in Monday Morning News and through the quarterly newsletters specific to faculty, staff, and students launching in Fall 2013. We hope these measures will raise awareness the services offered.