About ITS

Operational Committees

Change Advisory Board – (CAB)
The CAB delivers support to the change management team by approving requested changes and assisting in the assessment and prioritization of changes.  The CAB helps ensure that changes are managed in a rational and predictable manner by enforcing change management policies and procedures. 

ITSM Process Owners
Accountable for insuring that all ITIL and ITSM processes are fit for purpose, at a maturity level commensurate with our organization with plans to increase maturity and capability that are measurable.

Ready-to-Serve Operating Committee – (ROC)
Oversees projects, budgets, external spending, and holds overall accountability for the day to day management of the Ready-To-Serve program of projects, as well as non-capital projects which are operational in nature.

Service Board
The Service Board reviews and discusses the overall service portfolio, reviews service operations metrics, and customer satisfaction surveys to propose continual service improvement candidates as well as review proposed changes to the business service map.

Technology Operating Committee  – (TOC) 
Makes strategic decisions on emerging projects aligned with the priorities identified by the TIC and oversees the implementation of projects, programs, budgets, external spending, and holds overall accountability for the day-to-day management of the IT portfolio of projects.