About ITS

Women in IT: Christine A. Costantino

Project & portfolio Manager, service Improvement, campus technology services

December 2013 - Present

As part of a service-based organization, the Service Improvement Manager is responsible for leading cross-functional efforts to identify, recommend and implement initiatiatives that support Continual Service Improvement (CSI) efforts within the Campus Technology Services first tier support organization. 



christine's Career Path 


1. How did you get started in a career in IT?

I became interested in the Web in 2001 while working in a customer service role for a resource and referral company. I was asked to develop a training exercise to help colleages learn how to navigate the company's website. Shortly thereafter, I decided to go back to school to learn Web design and development.

2. Why would you recommend your job to others?

Every day is different; it’s not a boring, repetitive job. My work changes based on the priorities of services, projects, and goals. I get to collaborate with other IT professionals and non-technical business people.

3. What is the biggest challenge in you role?

Balancing all the different projects and activities on my plate, and managing ever-changing priorities.

4. What are the top 3 skills you need to have in order to be successful in this role? 
  • Project Management
  • Building Relationships
  • Listening
5. What do you like about working in IT?

IT is always changing and improving the way we work.

6. What are the benefits you have gained since you began working in this role? 

Developing new skills, such as Change Management. I’m becoming more involved in operational and strategic management, especially now that I work directly for an Associate CIO.

7. What courses can someone take to see if this might be a career that interests them? (i.e. Lynda.com videos, classes/courses relevant to job) 

There are lots of courses on Lynda.com, including a Project Management playlist. General management, customer service and business analysis courses are also very helpful.