About ITS

Women in IT: Ann Brainard-Dougan

Ann Brainard-Dougan

Software LICENSE Administrator

October 2001 - Present

On behalf of the University, the Software License Administrator negotiates with software vendors for individual, group, and site licensing, then manages the licenses and keys for the computing software library so that it can be distributed to the University community while managing the license compliance.  You can follow Ann on Twitter @DouganAnn or on LinkedIn



Ann's Career Path


1. How did you get started in a career in IT?

I was starting to implement early technology in my non-IT management role, liked it, and went after an opportunity in the then fledgling computer store at Yale.

2. Why would you recommend your job to others?

My job give me the chance to work with smart, innovative people which makes it interesting and exciting.  

3. What is the biggest challenge in you role?

Getting others to appreciate the value of strong software licensing programs in our environment.

4. What are the top 3 skills you need to have in order to be successful in this role?

Persistence, strong communications skills, and the ability to plan long term.

5. What do you like about working in IT?

In the IT field you never stop learning.

6. What are the benefits you have gained since you began working in this role? 

A lot of great colleagues, a flexible work environment, and lots of new and ever changing information on technology and administration.

7. What courses can someone take to see if this might be a career that interests them? (i.e. Lynda.com videos, classes/courses relevant to job)

ITIL foundations, Software Asset training from the International Association of IT Asset Managers.