How to Engage

Service & Portfolio Management Consultation

The Service & Portfolio Management (SPMO) team provides consultative services covering topics related to the management of IT services throughout the service lifecycle and the portfolio planning cycle. This includes consultation on the process to propose a new service or to change/decommission an existing service.  Training and consultation is also available to help staff manage and improve their services. To request a consultation please submit a request to the Service Management Consultation service:

  • Submit a ServiceNow request by clicking “Create New” under “Incident,” and assign to Business Service “Departmental IT Support Teams > Service Management > Service Management Consultation”.   Choose the category Inquiry > Consultation.

  • Provide a brief overview of your request.

ServiceNow Platform Support

The ServiceNow team hosts office hours to answer general questions related to the platform, provide assistance with report development, or offer general guidance on ITSM best practices.

  • The first and third Thursday of every month
  • 10am to Noon, 25 Science Park, Room 439
    • Learn ticket entry and workflow best practices
    • Get help building custom reports for your team or service
    • Bring us your questions and feedback

Please see the Service Catalog for additional details related to the IT Unit Portfolio Management, Service Management Consultation and ServiceNow offerings: