IT Services

Getting Help

Who you are...

Your Yale affiliation helps determine the right person to help you with technology. Many people across campus are served by IT Professionals outside ITS. Read more about where to go for IT Support.

If you are a student, please see our student support listing.

Walk-In help and repair

Members of the Yale community can walk in for help with computing needs in any of the Walk-in Computing Support locations. Support includes software and hardware support for personal computers and Yale-owned computers. ITS does not charge any money for this support.

ITS Help Desk

The ITS Help Desk is a technical support team that provides prompt, knowledgeable, courteous computing support services over the phone and via email. All staff are Certified Help Desk Professionals™.

Call 203.785.3200 or 203.432.9000, Monday-Friday, 7:00 a.m. - 6:00 p.m.
Email: helpdesk@yale.edu or visit the ITS Help Desk Web page.

Help at Your Desk

Faculty Support

Faculty support for Faculty in the Arts and Sciences is offered separately from the support offered to faculty and staff across the university.

Campus Technology Services - Desktop Support

Desktop Support provides technical support for faculty and staff computers and peripherals Monday – Friday, 8:30 a.m. to 5:00 p.m. This support is provided by Desktop Support Providers (DSPs) who install, maintain, troubleshoot and repair computers and peripherals.

Support is delivered by:

  • Continuing coverage - a DSP assigned to a department on a permanent basis
  • As-needed coverage - a DSP dispatched to a department as needed
  • ITS Help Desk, Monday – Friday, 7:00 a.m. to 6:00 p.m.– answering technology related questions and dispatching DSPs if on-site help is needed.

For a non-emergency Desktop Support visit, click this link - Request Desktop Support.

To report something broken to Desktop Support, click this link - Create Incident Ticket.