ITS patch management service (BigFix)
The ITS patch management service enables both local and central ITS staff to deploy critical...
When Java Runtime Environment (JRE) 1.7 Update 45 is applied, users will experience security and confirmation pop-ups from their Operating System and Browsers related to the JRE update. These pop-ups could appear in any order and may appear multiple times. See attached document for screen shots. The COEUS premium version is not compatible with the latest version of JRE. Clients using the Kintana deployment software cannot upgrade their Java any higher than 1.7.25.
Note: The 32-bit version of Java can be used on 32-bit and 64-bit machines. IT support providers, please include the steps you take to resolve the client's issue in the Resolution field of your Incident ticket.
Pop-Up: Your Java version is out of date
This issue occurs when Java releases an update.
Pop-Up: An application would like access to an old version of Java
This issue occurs when a user running two versions of the JRE AT THE SAME TIME attempts to access My Time.
Kronos has been tested for the latest version of JRE (1.7 update 45 at time of this writing) and has been proven to support the JRE 1.7 family. For this reason, Yale ITS approves running Kronos with 'Run with the latest version on your system (Recommended)' option.
If the user DOES NOT meet any of the following statements, then follow the steps below to stop this pop-up from occurring again:
This issue is related to Active X controls and will occur the first time a client attempts to run a JRE in their browser.
Pop-Up: Security Warning - Do you want to run this application?
This is a security warning. It will occur multiple times in Kronos since it has multiple JRE pages. In Oracle eBusiness, as long as the client selects "Do not show this again for this app", this pop-up will only occur once.
Issue: When accessing a JRE dependent application like Kronos or Oracle eBusiness, the application or screen appears to be frozen.
This may occur due a Security Warning pop-up "Do you want to run this application?" hiding behind the application window.
Pop-Up: Internet Explorer Security - A website wants to open web content using this program on your computer.
This is a security warning.