IT Help and Support

Walk-in Computer Support Centers

Members of the Yale community can walk in for help with computing needs in any of the Walk-in Computing Support locations. Support includes software and hardware support for personal computers and Yale-owned computers. ITS does not charge any money for this support.

A. Bass Library (Technology Troubleshooting Office)

Lower level, Room L05
110 Wall Street, New Haven, CT

Phone: 203-432-5242

General academic year hours:

Monday-Thursday, 9:00 am – Midnight
Friday, 9:00 am – 5:00 pm
Saturday, Noon – 5:00 pm
Sunday, Noon – Midnight

General summer hours:

Monday-Thursday, 10:00 am – 6:30 pm
Friday & Saturday, 10:00 am – 4:30 pm
Sunday, Noon – 4:30 pm

Services include:

  • Walk-in computer support
  • Questions about NetID activations & password changes

Please see the TTO page for details.

B. College Street (WCS 135C)

Suite 101, Mezzanine
135 College Street, New Haven, CT

Phone: 203-737-8026
Hours: Monday-Friday, 8:30am–4:30pm

Services include:

  • Walk-in computer support
  • Assistance with online hardware ordering
  • Questions about NetID activations & password changes

No appointment is necessary to drop off a device for service. The turn-around time for most work is five business days; however, complex requests and possible heavy technical work volume may require additional time.

C. Science Park (WCS SP)

Room 123 (first floor), 25 Science Park 
150 Munson Street, New Haven, CT

Phone: 203-436-9838
Hours: Monday-Friday, 8:30am–4:30pm

Services include:

  • Walk-in computer support
  • Assistance with online hardware ordering
  • Questions about NetID activations & password changes

No appointment is necessary to drop off a device for service, but please check in with Security at the 25SP main entry front desk. The turn-around time for most work is five business days; however, complex requests and possible heavy technical work volume may require additional time.

D. Sterling Hall of Medicine (WCS SHM)

Harvey Cushing/John Hay Whitney Medical Library 
Sterling Hall of Medicine 
Room LE-20
333 Cedar Street, New Haven, CT

Phone: 203-737-1244
Hours: Monday-Friday, 8:30am–4:30pm

Services include:

  • Walk-in computer support
  • Secure wiping (de-gaussing) of data from old hard drives and shredding of optical media (CD, DVD)
  • Kiosk computers for self service
  • Assistance with online hardware ordering
  • Questions about NetID activations & password changes

No appointment is necessary to drop off a device for service. The turn-around time for most work is five business days; however, complex requests and possible heavy technical work volume may require additional time.

E. West Campus (WCS WC)

Room 262
800 West Campus Drive, Orange, CT

Phone: 203-494-6656
Hours: Monday-Friday, 8:30am–4:30pm

Services include:

  • Walk-in computer support
  • Assistance with online hardware ordering
  • Questions about NetID activations & password changes

An appointment is needed to drop off a device for service. The turn-around time for most work is five business days; however, complex requests and possible heavy technical work volume may require additional time.

F. Whitney Faculty Arts & Sciences (WCS FASIT)

Fourth Floor
55 Whitney Avenue, New Haven, CT

Phone: 203-436-9045
Email: faculty.support@yale.edu
Hours: Monday-Friday, 8:30am–4:30pm

Services include:

  • Walk-in computer support
  • Assistance with online hardware ordering
  • Questions about NetID activations & password changes

No appointment is necessary to drop off a device for service. The turn-around time for most work is five business days; however, complex requests and possible heavy technical work volume may require additional time. Please see the FASIT page for details.