About ITS

Yale Technology Survey


Yale Information Technology Services is committed to the satisfaction of Yale faculty, staff, and students. In order to better understand the wants and needs of the individuals, departments, and organizations we serve, ITS launched the Yale Technology Survey in 2013.  In partnership with the Professional Schools and the University Library, ITS worked to develop two surveys – one for faculty and staff and another for students. The faculty and staff survey launched in February of 2013 and the student survey launched in April of 2013. The Yale Technology Survey will be conducted every two years.


All faculty, staff, and students were invited to participate. More than 30,000 invitations were sent out and nearly 6,250 were returned. The Yale Technology Survey questions sought to understand usage of, significance of, and satisfaction with the services we offer. We had a 15% response rate from faculty, a 22% response rate from staff, and a 20% response rate from students. All were considered strong response rates given the large number of surveys distributed. Below, you can see the number of responses received for each survey broken into the categories of faculty, staff, undergraduate students, and graduate students.



When reviewing the results of the survey, a few things should be taken into consideration:

  1. No questions were required.
  2. Some questions were specific to the respondent’s affiliation with Yale – staff may have been prompted to answer questions that students did not, while students may have answered questions that did not appear on the faculty and staff survey.
  3. For certain services, only respondents from specific departments and divisions were asked for a response.

As a result, sample sizes vary greatly throughout the survey. 


Respondents were surveyed about four general categories – Foundational Services, People and Places, Applications, and Communications. The Foundational Services section dealt with respondents’ satisfaction with the basic services ITS offers, such as VPN and network connectivity. People and Paces focused on technology support services. The Applications section dealt with the supported applications, and Communications had to do with how ITS  communicates with the community it serves. Read more about the survey results of services broken into these individual categories by following the links below.

Foundational Services

People and Places




Overall, an average of 77% of faculty, staff, and students were satisfied with Yale ITS. We highly value your opinion and strive to bring Yale faculty, staff, and students world-class technology services.

Overall Satisfaction

Thank you to all those who took the time to respond. We look forward to serving you, and look forward to hearing what you think of the improvements we’ll be making.

Survey Administrator:

Susan West, Associate Director, Strategic Communications