About ITS

Rates and Charges

Fiscal Year 2015

Audio-visual services

Laptop computers
-Mac or Windows laptop: $50.00 per day

Presentation aids 
-Laser pointer: $20.00 per day
-Wireless Powerpoint remote: $20.00 per day
-Podium, full size: $25.00 per day
-Podium, table top: $25.00  per day

Projectors
-35mm slide projector (Package includes: projector, slide tray, remote control): $35.00 per day
-Overhead (transparency) projector: $35.00 per day

Projection screens 
-Screen 5' & 6' tripod: $15.00 per day
-Screen 8' tripod: $25.00 per day
-Insta Theater Presentation: $25.00 per day  

Public address & audio support systems
-Public Address sound system (mixer, 1 speaker): $25.00 per day
-Extra PA Speaker: $25.00 per day
-Small powered speaker: $25.00 per day
-Wireless microphone (handheld/Lavaliere): $50.00 per day 
-Wired microphone: $25.00 per day
-Digital Audio recording: $40.00 per event

Services
-Delivery: $40.00
-Support staff for set up: $60.00
-Support staff (delivery, set up and on-site support): $85.00 per hour*
*Weekend and evening support requires 4 hour minimum
-Event coordination support: $85.00 per hour
-Service, Repair or Maintenance: $85.00 per hour

-Projectionist: $60.00 per hour

 

Video / computer display
-VHS player (VCR): $25.00 per day
-VHS player (multi-standard): $50.00 per day 
-DVD Player (region #1): $35.00 per day
-DVD Player (multi-region): $35.00 per day
-Blu-Ray Player: $50.00 per day
-DVD/LCD 26" combo unit: $35.00 per day 
-DVD/LCD 32" combo unit: $50.00 per day
-Digital document camera: $50.00 per day
-Data Projector (1024x768 or 1280x800 resolution): $100.00 per day
-Data Projector (1920x1080 or 1920x1200 resolution): $250.00 per day

Desk Telephone Services and Cable TV
Answering service
-Monthly service, per client: $8.00
-Each message: $1.29

Automatic Call Distribution (ACD)
Symposium:       
 -One time set-up charges:       
$1,000 per group (CDN)       
$525.00 Call Recording install       
$150.00 Agent Install       
       
 -Monthly recurring charges:        
$5.00   per Call recording       
$20.00 per Agent set       
$200.00 - Application (Script)       
       
Contactual:       
-Monthly recurring charges:     
$135.00 per Agent Set

Basic service
-The Telecommunication Infrastructure Bundle includes the set, line, voice mail and long distance: $30.00/month, $360.00/year
-Off-campus YaleLINK service (all users includes line rental, standard set and voice mail): Included in the Telecommunication Infrastructure Bundle
-Off-Campus SNET Service (all users): Included in the Telecommunication Infrastructure Bundle
-Incoming 800 Service: Included in the Telecommunication Infrastructure Bundle

Visit the Telecommunication Infrastructure Bundle in the Data Rates section.
Installation and order processing one time charge

-Labor: $90.00/per hour (one hour minimum)
-Materials: at cost
-Voice mail installation (when not installed with line) - $20.00
-Software change: $20.00

Telephone Software Charge:  Telephone phone number, line appearances, feature or voice mail changes - $20.00

Technician Labor:  Telephone installations, moves or phone type changes - $90.00/hr, prorated after first hour; $135.00/hr for customer approved overtime, week days after 5:00 pm and anytime on weekends

Calling card
-Calls made with Yale provided calling cards are included in the Telecommunications Infrastructure Bundle.
Visit the Telecommunication Infrastructure Bundle in the Data Rates section. 

Integrated Digital Voice Recorder (IDVR)
-One time charge: $525 per telephone set
-Monthly rate: $5.00 per telephone set

Long distance calling 
-All Long distance calls (intrastate, interstate, and international) made from Yale University telephones are included in the Telecommunications Infrastructure Bundle. These calls will no longer be billed based on individual usage.

Pagers

Pager type or service Monthly Notes
Digital - Northeast $4.75 From all of New England to Washington DC
Digital - USA $14.75  
Alphanumeric - Northeast $7.25 From all of New England to Washington DC
Alphanumeric - USA $17.25  
2-way pager $34.20 Allows you to respond to pages with email from pager
Annual loss waiver $1.00 All Yale pagers are assessed this monthly charge
Toll Free 800 number with pager $2.00 National inbound toll-free

Cable TV 
-Yale University subscribes to cable television services provided by Comcast for its educational and entertainment value. The basic Yale CATV service consists of approximately 40 channels, six of them reserved for Yale academic programming, Basic Yale CATV service is included as part of the Yale College room charge. Academic and administrative departments that have a need for CATV service should contact ITS Network Services via email or telephone 203.432.9700. 

Film Study

Yale University Departments and Organizations - $240 for one feature length film screening, 35mm or 16mm; $120 for screening of digital media, short or feature length; $60 setup and start of microphones. Note: additional fees may be charged, depending on running time and condition of the print. Overtime is billed at $60 per hour.

Non-Yale Organizations - $240 for one screening, 35mm or 16mm; $120 for screening of digital media, short or feature length.
Note: additional fees may be charged, depending on running time and condition of the print, billed at $60 per hour. 

FTE Bundles
Telephone Infrastructure Bundle (Monthly fee includes the set, line, voice mail and long distance, caller ID)
-Monthly (medical campus): $29.40
-Annually (central campus): $352.80

FTE Bundle
 (includes Help Desk, Information Security, Network, Infrastructure, Email, and Anti-virus)

-Monthly (medical campus): $33.60
-Annually (central campus): $403.20 

FTE bundle w/secure data service (includes FTE bundle components above, plus PGP encryption)
-Monthly (medical campus): $39.85
-Annually (central campus): $478.20 

FTE bundle w/student secure data service (includes FTE bundle components above, plus Central file service [1 account], PGP encryption, Proxy server access) 
-Annually: $448.20  

IT Support

Distributed Support Provider 

-Team based Annual: $88,000
-Dedicated Annual: $119,500
-Dedicated Annual, multiple DSP’s, same dept: $106,000.00

Shared Solutions Group (SSG)  

-Systems Professional FTE (Annual): $151,400.00
-Systems Professional (Hourly): $101.00

Mobile Calling Plans
ORDER PROCESSING CHARGE

Please note: There will be a one time $15.00 charge for first time or replacement cell phone requests.

Please call 203-432-2001 with any questions.


AT&T

BUNDLE PLAN MONTHLY RATE NOTES AND ADDITIONAL SERVICE OFFERING

Smart Phone Bundle

 

$62 400 pooled voice minutes, unlimited domestic data and unlimited text messaging
* There are no long distance or roaming charges. Calls made to Directory Assistance (411 or 555-1212) are subject to current market rate charges. In addition, calls terminating overseas or Canada, text messages, video streaming and software downloads will incur additional charges.
DATA PLANS MONTHLY RATE DESCRIPTION
Data tethering $15 Includes domestic web browsing/email and visual voice mail (overage charge = $10.00/GB)
International Data Add-on $35 120MB usage (overage charge = $.005/kb)
  $65 300MB usage (overage charge = $.005/kb)
  $125 800MB usage (overage charge = $.005/kb)
INTERNATIONAL TEXT MESSAGING PLANS  
  $30.00  200 international text messages
  $60.00  600 international text messages
iPad DATA PLAN MONTHLY RATE DESCRIPTION
Unlimited $36  

IPHONE: DATA TIPS FOR INTERNATIONAL ROAMERS 

We know that the Mobile Internet is indispensable to you. That's why we want to remind you:  Domestic data use on iPhone is unlimited within the U.S., Puerto Rico, and the U.S. Virgin Islands. However, international roaming rates apply for voice and data usage outside domestic coverage area. International data roaming can be expensive. For example, opening an email with a 5 megapixel picture attachment or downloading a 3 minute video on YouTube uses about 2MB of data. The cost would be nearly $40 based on pay-per-use international data rates of $.0195/KB. With iPhones many robust applications, it is natural for users to use more data on their iPhone than they would using other handsets or PDA devices. What can you do to minimize international data charges? Consider purchasing an international data package.

VERIZON

BUNDLE PLAN MONTHLY RATE NOTES AND ADDITIONAL SERVICE OFFERING
Smart Phone Bundle 

 

$62 400 pooled voice minutes, unlimited domestic data and unlimited text messaging
Smart Phone w/ Int'l Bundle $79 400 pooled voice minutes, unlimited domestic & Int'l data, unlimited text messaging
Basic Bundle $36 400 pooled voice minutes with 100 text messages
Basic Bundle w/ Unlimited Texting $38 400 pooled voice minutes with unlimited text messaging
     
iPad OR AIRCARD BUNDLE MONTHLY RATE DESCRIPTION
iPad or AirCard Unlimited $46  
iPad or AirCard Int'l w/ 100MB $71 Each additional 100MB of Int'l data at $25
     
* There are no long distance or roaming charges. Calls made to Directory Assistance (411 or 555-1212) are subject to current market rate charges. In addition, calls terminating overseas or Canada, text messages, video streaming and software downloads will incur additional charges. 

Sprint & Nextel

PLAN NAME MONTHLY RATE DESCRIPTION
Sprint 400 minutes

(Yale pooled voice plan)

$38 400 Nationwide Yale pooled peak minutes (7:00 a.m. - 9:00 p.m.). Unlimited Mobile to Mobile
Sprint Blackberry

(Yale pooled voice plan and unlimited domestic data)

$75 400 Nationwide Yale pooled peak minutes (7:00 a.m. - 9:00 p.m.). Unlimited Mobile to Mobile, Unlimited email, Web.
Sprint Android Plan 4G

(Yale pooled voice plan and unlimited domestic data)

$75 400 Nationwide Yale pooled peak minutes (7:00 a.m. - 9:00 p.m.). Unlimited Mobile to Mobile, Unlimited email, Web, 4G.
Sprint 3G EVDO
Mifi device
$45 Unlimited 3G data service
Nextel Cellular and Radio $38 Nationwide Yale pooled peak minutes (7:00 a.m. - 9:00 p.m.) with 250 nationwide pooled minutes for two way radio. Unlimited nights and weekends on both cellular and radio.
Nextel Blackberry Cellular and Radio $75 Nationwide Yale pooled anytime minutes with 250 pooled minutes of two way radio. Unlimited data usage. Unlimited nights and weekends on both cellular and radio.
Nextel Radio only $22 250 Nationwide Yale pooled anytime two way radio minutes.
SPRINT & NEXTEL TEXT MESSAGING PLANS
300 messages per month $3.75  
1000 messages per month $7.50  
Unlimited $15.00  
Storage and Data Rates

Research Storage Solution
-Monthly $15.00 per Terabyte

Central File Service 
-Monthly per gigabyte: $1.00 

Central Backup Service
-Monthly up to 100 GB: $3.65
-Per GB above basic account: $0.15
-For example an 80GB workstation (monthly): $3.65

Sharepoint
-monthly hosting fee - up to 2 GB: $52.00
-additional storage available in 10 GB blocks - monthly fee: $26.00/block

Photography, Design, Illustration
Photography
Studio photography (portraits, paintings & sculpture, architectural models, scientific specimens, objects) $85 per hour
Passport photo (includes two passport–size images in sleeve) $25.00
Location photography (events and groups, architecture and facilities, clinical and scientific subjects,
PR and editorial, exhibits and installations, short video clips
$85 per hour
Image processing (editing, image and perspective correction, retouching, composite assembly) $85 per hour
Overtime (beyond normal business hours)
2-hour minimum on weekends
$90 per hour

Illustration/Design services 

Illustration (biomedical, scientific, botanical, cartoons, other) $95 per hour
Graphic design (brochures, booklets, book covers, logos, special event posters, conference posters,
media wall exhibits, programs, invitations, announcements, annual reports, grant formatting, certificates,
assistance with your graphics projects)
$85 per hour
Presentation graphics (graphs, charts, diagrams for Powerpoint or publication) $85 per hour
Poster titles (design & print): $60 each

Digital capture

Camera capture, up to 60 MB file

$5 per image

Scan/capture (other), oversize up to 60 MB file
additional setup time may be billed

$7 per image

Phase One high-resolution capture (approx. 300 MB TIFF @ 300 dpi)

$40

Scan and prep to print

$18 per image

Custom file naming per image

$1 each

Digital Retouching/Restoration

$85/hour 

Film scanning

Stills from film (including Microfiche)

$1 each

35mm, scan only, up to 36 MB file

$1 each

35mm, scan, crop, and straighten

$2 each

35mm, scan, crop, straighten, with color correction

$4 each

Custom file naming per image

$1 each

Negatives – add $1 each to prices above
Printing

Archival prints – pigment inks on glossy, luster or matte paper

1st

additional

Proof print – 11x17 $15  
48x96 $227 $138
48x84 $217 $120
48x72 $200 $100
48x48 $135 $68
40x60 $140 $70
36x72 $134 $75
36x60 $125 $65
36x48 $100 $50
30x40 $70 $35
24x36 $50 $25
20x30 $40 $20
16x20 $25 $13
13x19 $22 $11
11x14 $18 $9
8 1/2 x 11 $13 $7
8x10 $12 $6
5x7 $7  $4
Larger sizes priced at $8.25 per square foot. Canvas, and fine art paper – add 25%
Conference poster prints only: same–day service–add 50%
Bulk Rate for 8x10 prints  
10-99 prints (single file/image) $3 each
›100 prints (single file/image) $2.50 each
Video conferencing

Internal videoconference (includes Yale Central Campus, Medical Center, and Veterans' Hospital)
-Equipment Rental - $ 75.00/hour, Monday through Friday 8:30am until 5:00pm.
-Minimum billing is 30 minutes per conference.
-Beyond 30 minutes, videoconferences are billed in 15 minute increments.

Comparison rates
Public rooms currently charge an average of $300 to $500 per hour plus the cost of the call.

Domestic/International
The network connection is originated by Yale or by the distant end:
* If connection originated by Yale, network usage charges apply (see below)

-Coordination fee - $50.00 per videoconference.
-Equipment Rental - $175.00/hour, plus the network usage charges (see below), Monday through Friday 8:30am until 5:00pm. $220.00/hour all other times.
-Minimum billing is 30 minutes per videoconference.
-Beyond 30 minutes, videoconferences are billed in 15 minute increments. 

Virtual Server Service Rates
Sprout Virtual Server (unmanaged micro-tier virtual server)
-The current rate is $40/month. Go to Service page.

 

  Monthly Rate Annual Rate
Sprout Vitual Server (umanaged micro-tier virtual server)    
1 vCPU, 512 MB RAM, 50 GB Storage $40 $480
Managed Virtual Servers    
1 vCPU, 2 GB RAM, 100 GB Storage $87 $1,044
1-2 vCPU, 4 GB RAM, 100 GB Storage $174 $2,088
1-4 vCPU, 8 GB RAM, 100 GB Storage $300 $3,600
1-8 vCPU, 16 GB RAM, 100 GB Storage $375 $4,500
1-16 vCPU 32 GB RAM, 100 GB Storage $450 $5,400
Virtual Servers with 8 or more CPUs and 16gb or 32gb of memory need to be approved by the Virtual Server Service owner.
Storage: Additional increments of storage to use with VMs  
Mid-Range NAS $58.33/50 GB $700/50 GB
Research Storage NAS $15/1 TB $180/1 TB

 

Support Tiers for Managed Virtual Servers Monthly Rate Annual Rate
Unmanaged -- No system administration provided, RHEL or Windows Server with patching and backup pre-configured
Basic $98 $1,176
Simple $280 $3,360
Moderate $400 $4,800
Complex Contact ITS  
Support Descriptions
Unmanaged No system administration provided, RHEL or Windows Server with patching and backup pre-configured.
Basic Patched OS, scheduled nightly backup, 9*5 best efforts system administration, no application support. Non-production server may qualify for basic tier if identical to production server.
Simple Basic support plus management of simple layered software (apache, iis) and 24*7 one hour response.  This support tier is for business critical file servers or simple web or application servers with low concurrent usage.
Moderate Simple support plus application support that requires more effort/indepth knowledge.  Complexity factors include peak load requirements/performance tuning, dependencies on other applications, database, complex application requirements.
Complex Appropriate for business critical applications with complex application support (e.g. ERP, data warehouse).